Customer Support Ambassador
hace 5 días
Job Overview
Sagan is a dynamic remote team seeking an experienced Customer Support Representative to provide exceptional support and enhance customer experiences. This role involves handling a wide range of customer interactions, from inquiries to issue resolution, while maintaining detailed records to ensure customer satisfaction.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat, ensuring a professional and friendly tone.
- Troubleshoot product and service issues, escalating complex cases when necessary.
- Document customer interactions accurately and follow up to ensure issue resolution.
- Collaborate with internal teams, including field technicians, to address and resolve customer concerns.
- Assist with administrative tasks, data entry, and CRM updates as required.
- Participate in ongoing training sessions to keep up-to-date with product knowledge and best practices.
- Provide valuable feedback on common customer issues to help improve processes and product offerings.
Qualifications
- Education: High school diploma or equivalent; bachelor's degree is a plus.
- Experience: Minimum of 2 years in customer service or support, preferably in a BPO setting.
- Technical Skills: Proficiency with CRM systems (e.g., HubSpot, Zendesk) and communication tools (e.g., Slack, VOIP).
- Soft Skills: Strong verbal and written communication, empathy, patience, and effective time management.
- Flexibility: Ability to work in a fast-paced environment with a flexible schedule, including evenings and weekends as needed.
Salary and Benefits
The estimated salary for this position is up to $1,200 USD per month, depending on experience and qualifications. Sagan offers a competitive compensation package, including benefits that support work-life balance and professional growth.
Location and Work Arrangement
This is a remote position, requiring flexibility to work in a fast-paced environment with a flexible schedule, including evenings and weekends as needed.
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