Wellness Ambassador

hace 1 semana


Madrid, Madrid, España Softbank Investment Advisers A tiempo completo

About the Role

We are seeking a highly skilled Customer Service Specialist to join our international team in Madrid, Spain. As a Wellness Ambassador, you will play a vital role in delivering exceptional customer support to our users and gym partners across Germany and the UK.

Your Impact

  • You will identify and assess customers' needs to ensure satisfaction.
  • Manage customer communications and respond to requests by email and chat.
  • Provide accurate and complete information using the right methods and communication procedures.
  • Take care of customer complaints and provide appropriate solutions and alternatives.
  • Build sustainable relationships with customers through empathy and open communication.
  • Manage the CRM system and updates, keeping records of customer interactions and processing customer accounts and files.
  • Achieve personal and team targets.
  • Collaborate closely with multiple departments to support all processes and operations.

Who You Are

  • You have a proficient or fluent level of German and English.
  • You have valuable previous experience in customer service, helpdesk, or similar roles.
  • You are a true team player who loves working towards team and individual goals.
  • You possess strong written and verbal communication skills and great interpersonal skills.
  • You are detail-oriented and genuinely care about offering top-quality service.
  • You are flexible, resourceful, and able to multi-task while establishing priorities and providing solutions.

Benefits and Requirements

As a member of our team, you can expect:

  • A competitive salary of approximately €25,000 - €35,000 per year, depending on your level of experience.
  • The opportunity to work for a fast-growing company that values its employees' wellbeing.
  • A dynamic and multicultural work environment.
  • Ongoing training and development opportunities.


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