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Corporate Receptionist

hace 3 meses

Madrid, España JLL A tiempo completo

JLL supports the Whole You, personally and professionally.

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.

The Workplace Experience Ambassador team are the owners of the internal and external visitor experience.

The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. Whilst providing front of house services is a key deliverable, the team is also responsible for standards of presentation, administration and delivery of all meeting and events services and areas, so will work in a variety of settings.

What this job involves
Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience
Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised
Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail
Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured
Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces
High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events
Provide timely, accurate & personalized response to meetings and events enquiries
Work flexibly in different settings as part of the team
Coordinate the daily updating of room booking displays in line with local/regional processes Play a key part in supporting onsite space audits and walk-the-store processes
Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks

Experience in reception, concierge or related field Previous catering or hospitality experience is desirable
Excellent people skills and ability to interact with a wide range of client staff and demands Previous experience of working within a high-profile corporate environment
Facilities Management exposure would be beneficial Fluency in English and local language
Strong PC literacy and proven ability to manage daily activities using various systems. Very high attention to detail
Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.
Ability to maintain professionalism at all times and be an ambassador of the team. Be an excellent team player with the want to go above and beyond for each other

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.