Corporate Receptionist

hace 1 mes

Madrid, Madrid, España Jll A tiempo completo

Role Overview

JLL is seeking a highly skilled and customer-focused individual to join our team as a Corporate Receptionist. As a key member of our Workplace Experience Ambassador team, you will be responsible for delivering exceptional front-of-house services to our internal and external customers.

Key Responsibilities

  • Provide a warm and welcoming experience for all visitors, ensuring a positive and memorable interaction.
  • Deliver core front-of-house services, including sign-in, badging, luggage, lost and found, and deliveries.
  • Receive, direct, and relay telephone, email, and other queries via front of house.
  • Greet, assist, and direct candidates, new hires, visitors, and the general public appropriately.
  • Continually monitor and optimize the visitor experience, ensuring it is personalized and tailored to meet the needs of our customers.
  • Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front-of-house and meeting and event areas.
  • Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations.
  • Monitor meeting room environments, ensuring fine detail is captured.
  • Create and maintain up-to-date outlook, conference room finder, and SharePoint room booking systems for the identified meeting and event spaces.
  • Provide timely, accurate, and personalized responses to meetings and events enquiries.
  • Work flexibly in different settings as part of the team.
  • Coordinate the daily updating of room booking displays in line with local/regional processes.
  • Play a key part in supporting onsite space audits and walk-the-store processes.
  • Support and cover other facilities team services as required.

Requirements

  • Experience in reception, concierge, or related field.
  • Previous catering or hospitality experience is desirable.
  • Excellent people skills and ability to interact with a wide range of client staff and demands.
  • Previous experience of working within a high-profile corporate environment.
  • Facilities Management exposure would be beneficial.
  • Fluency in English and local language.
  • Strong PC literacy and proven ability to manage daily activities using various systems.
  • Very high attention to detail.

What We Offer

You'll join an entrepreneurial, inclusive culture where we succeed together – across the desk and around the globe. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits, and pay.

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