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Global Technical Support Specialist

hace 1 mes

Madrid, Madrid, España Brambles A tiempo completo

Brambles is a pioneer in the supply chain industry, providing innovative solutions to its customers. As a COLT Global Support Coordinator at Brambles, you will be part of a team that plays a crucial role in ensuring the smooth operation of our systems.

Job Description

As a COLT Global Support Coordinator, you will provide immediate global support for all questions and incidents related to COLT Systems usage. This includes providing first-level support and training to resolve usage difficulties, as well as developing and creating training materials to ensure a smooth transition to SAP Fiori and COLT systems.

Key Accountabilities
  • To be an integral part of the support team that provides wide global support for COLT and CMA systems
  • To deal with all support requests raised by carriers, service centre staff, and other teams related to COLT
  • To evaluate support requests and direct them to the appropriate system or person for resolution
  • To manage multi-channel systems for carriers, service centres, and other teams to raise problems: Teams, email, phone, ServiceNow

We estimate the salary for this position to be around $70,000 - $90,000 per year, depending on location and experience. Brambles offers a range of benefits, including a hybrid work model, flexible working hours, and opportunities for professional growth and development.