Customer Success Advocate

hace 2 semanas

Madrid, Madrid, España Brambles A tiempo completo

About the Role

We are seeking a highly skilled Customer Success Specialist to join our team at Brambles. As a key member of our Pallecon Portfolio team, you will play a critical role in providing exceptional back-office support to our customers.

Key Responsibilities

  • Collaborate with customers to understand their business functions, systems, and products to deliver timely and effective solutions.
  • Investigate and resolve customer inquiries and complex issues with minimal delay, demonstrating a high level of professionalism and competence.
  • Recommend process improvements to enhance customer satisfaction and service levels, and implement action plans to drive results.
  • Proactively identify and address potential issues, conducting root-cause analysis to prevent problems.
  • Manage end-to-end audit processes for customers, ensuring accuracy and compliance.
  • Develop in-depth understanding of customers' operations, supply chain flows, and needs to provide tailored support.
  • Ensure timely resolution of customer debt and provide support for bad debt resolution.
  • Provide analytical data and support on specific account queries, identifying customer issues and developing solutions.
  • Manage and maintain customer databases and account balances accurately in our systems.
  • Provide administrative support to internal teams via systems (Salesforce, SAP) or email.

Requirements

  • University degree in Business Administration or related field.
  • 2-3 years of business experience, with a minimum of 2 years in customer service or support.
  • Strong analytical and problem-solving skills, with excellent communication and relationship-building abilities.
  • Organizational and prioritization skills, with a commitment to customer focus and strong listening skills.
  • Excellent written and verbal communication skills, with proficiency in MS Office (Excel, Word, PowerPoint).
  • Self-initiator and results-driven, with a detail-oriented and team-player mindset.
  • Fluency in French and Italian, with a desirable additional European language.

About Brambles

We are an equal opportunity employer, committed to developing a diverse workforce where everyone is treated fairly and has the opportunity to contribute to business success. We do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, or any other protected class.

Important Note

We never conduct interviews via online chat or request money as a term of employment. If you have any questions about the legitimacy of an interview or job offer, please contact us at [insert contact information].

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