Customer Success Advocate

hace 2 meses

Madrid, Madrid, España Brambles A tiempo completo
{"Job Summary

We are seeking a highly skilled Customer Success Specialist to join our team at Brambles. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

* Provide back-office support to our clients, including collaboration, teamwork, and communication to resolve issues in a timely manner.
* Drive improvements in customer experience by identifying and implementing solutions that create value.
* Actively work to understand our clients' business functions, systems, and products to deliver high-quality service.
* Ensure the investigation and resolution of customer inquiries and complex issues with minimal delay.
* Recommend process improvements to enhance customer satisfaction and service levels.
* Manage end-to-end audit processes for our clients.
* Demonstrate a deep understanding of our clients' operations, supply chain flows, and needs.
* Ensure no overdue debt from clients and provide support for bad debt resolution.
* Provide analytical data and support on specific account queries.
* Resolve invoicing and pricing queries, and raise credit notes and manual invoices as needed.
* Manage and maintain customer databases and account balances accurately in our systems.
* Provide administrative support to internal teams via systems or email.

Requirements

* University degree in Business Administration or business-related studies.
* 2-3 years of business experience.
* Minimum 2 years of customer service or support experience.
* Strong analytical and problem-solving skills.
* Organisation and prioritization skills.
* Dealing with ambiguity.
* Excellent customer service and relationship-building skills.
* Commitment to customer focus with strong listening and account management skills.
* Excellent written and verbal communication skills.
* Good knowledge of MS Office (Excel, Word, PowerPoint).
* Self-initiator and results-driven.
* Detail-oriented and a team player.

Language Requirements

* Essential: French and Italian.
* Desirable: Any additional European language.

Preferred Education

Degree and equivalent - Business Education.

Preferred Level of Work Experience

3-5 years.

Remote Type

Hybrid Remote.

We are an Equal Opportunity Employer, committed to developing a diverse workforce where everyone is treated fairly and has the opportunity to contribute to business success while realizing their potential. This means harnessing the unique skills and experience that each individual brings, and we do not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state, or local protected class.

Please note that individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question about the legitimacy of an interview or job offer, please contact us at [insert contact information].

We look forward to hearing from you

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