German Market Technical Support Specialist
hace 19 horas
Cpm International is a global leader in customer service, sales, and technical support solutions. We offer multilingual support in various languages to cater to diverse markets.
About the RoleWe are seeking a highly organized and communicative German-speaking Technical Support Agent to join our team. The successful candidate will be responsible for handling technical queries via email and chat, striving for first-contact resolution.
As a Technical Support Agent, you will work closely with our dynamic and multicultural team to provide exceptional customer service for all Netatmo products. Your excellent interpersonal skills and ability to put yourself in our customers' shoes will enable you to analyze their problems and offer individual solutions.
In this role, you will have the opportunity to work in a fast-paced environment, prioritize tasks, and meet deadlines. Your strong teamwork ethic and proactive approach to problem-solving will contribute to achieving personal and team targets.
Key Responsibilities:
- Handle technical queries via email and chat, striving for first-contact resolution
- Analyze client situations to respond quickly and efficiently
- Identify technical incidents, understand them, and provide an appropriate solution
- Organize product returns and follow up on exchanges and repairs
Requirements:
- A fluent level of German (spoken and written)
- A high level of English
- Excellent interpersonal skills
- Ability to work in a team and adapt quickly to new environments
Benefits:
- Estimated salary: €22,000 per year
- Temporary contract (3 months) with a 1-month probation period
- Full-time position (39 hours/week)
- Monday to Friday, between 9:00 am to 6:30 pm
- Holidays: 2 accrued days + 24 calendar holidays + paid bank holidays
- Ongoing training and development opportunities
- Employee Assistance Program
- Discounted Private Health Insurance
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