Technical Support Specialist in Athens, Greece

hace 6 días


Valencia, Valencia, España Head Hunt International A tiempo completo

Company Overview: Our client is a world leader in the tech industry, offering excellent opportunities for customer service and technology enthusiasts to work with them. Located in Athens, Greece, this position provides a unique chance to experience working in the field of computer software, consumer electronics, personal computers, and online platforms.

Salary: The estimated annual salary for this position is €40,000 - €60,000, depending on experience, plus 2 extra salaries per year.

Job Description:

We are seeking a skilled Technical Support Specialist to join our Customer Service & Support Team. In this role, you will be responsible for identifying customers' needs and delivering appropriate solutions, including sales. You will also guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner.

Key Responsibilities:

  • Identify customers' needs and deliver appropriate solutions
  • Guide customers facing issues related to billing inquiries
  • Handle transactions and provide resolution to inquiries in a timely manner
  • Assist customers to place an order and related issues
  • Answer customers' inquiries and troubleshoot or escalate technical issues that they face

Required Skills and Qualifications:

To succeed in this role, you will need:

  • Fluent Danish language skills
  • Excellent communication skills
  • Sales experience with consumer products and services
  • Technical research skills to troubleshoot customer problems
  • Advanced internet research skills

Benefits:

We offer a comprehensive benefits package, including:

  • Complete support to help you ease your relocation to Greece (flight tickets expenses, hotel accommodation, support with the house searching process)
  • Competitive monthly salary + 2 extra salaries per year
  • Health care benefits
  • Numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses

Others:

We are a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.



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