Customer Success Manager
hace 1 mes
Purpose: We are seeking a highly skilled Customer Success Manager to join our team, responsible for overseeing the planning, coordination, and execution of initiatives to meet the demands of the Dental Support Organisation (DSO).
This role can be performed remotely from Spain, ensuring seamless collaboration between our organization and the DSO.
Accountabilities:
- Collaborate with DSO stakeholders and internal teams to develop strategic plans that align with the objectives and priorities of both organizations.
- Understand and prioritize the demands of the DSO, ensuring that resources are allocated effectively to meet their needs while maximizing efficiency and profitability.
- Coordinate with cross-functional teams to ensure they are adequately briefed on DSO requirements, providing guidance and support as needed to ensure alignment and understanding.
- Oversee the workflow between our organization and the DSO, identifying opportunities for improvement and implementing solutions to optimize processes and enhance collaboration.
- Monitor the progress of initiatives and projects related to the DSO partnership, identifying potential risks and barriers and implementing strategies to overcome them.
- Serve as the primary point of contact for the DSO commercial team, addressing any issues or concerns in a timely and effective manner.
Job Requirements:
- Critical Knowledge and Qualifications: University Degree.
- Critical Skills/Technical Know-How: Experience leading complex projects with commercial impact, ability to lead projects in a highly effective and independent manner, mobilizing teams to deliver on customer priorities & commercial impact, strong experience implementing processes, fluency in English and Spanish.
- Critical Experience: 5+ years of experience in account management, 3+ years of experience in customer success, experience working in the Dental industry is a MUST.
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