Technical Customer Advocate
hace 2 días
MongoDB empowers innovators to create and disrupt industries by unleashing software and data power. We help organizations modernize legacy workloads, innovate with ease, and harness AI. Our developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database available in over 115 regions. It allows customers to build and run applications anywhere.
Role OverviewIn this customer-centric role, you will thrive in a high-ambiguity environment, operating autonomously while maintaining a customer-first approach. You will be the main point of contact for MongoDB end-users, leveraging technical and account management skills, and acting as the account team leader across Sales, Professional Services, Solutions Architects, and more.
Key Responsibilities- Work as a strategic advisor to customers, providing guidance on MongoDB best practices and technology strategies.
- Collect feedback and identify roadblocks from customers to inform internal teams, including Product, Professional Services, and Leadership.
- Act as the link between customers and product engineering to develop new solutions.
- De-escalate and resolve critical customer issues and complaints.
- Build and execute account plans to mitigate risk and drive growth.
- Lead executive business reviews for strategic customers, interfacing with C-suite executives and technical leaders.
- Document all customer interactions in internal systems.
- Provide feedback and guidance to leadership on key signals within MongoDB Atlas.
- Manage relationships with Sales Leadership and Account Executives.
We seek a highly experienced professional with:
- 9+ years in Customer Success, Account Management, Client Services, or similar roles.
- 6+ years working in large enterprises or supporting them.
- A background and passion for advocating on behalf of customers.
- A mind for technology, with an aptitude and curiosity to learn about concepts.
- The ability to act with autonomy, taking ownership of customer portfolios and making key decisions.
- Demonstrated experience building relationships and delivering value to technical decision-makers, economic buyers, and executives.
- An entrepreneurial mindset, with the ability to deviate from procedure and build new processes.
- A team player with a passion for collaboration.
- Technical product experience or education, software development experience preferred, certifications preferred.
- Proven experience contributing to global CS programs.
This role is based in Barcelona, with a hybrid working model.
SalaryWe offer a competitive salary range of approximately €80,000 - €110,000 per annum, depending on experience.
BenefitsAs a MongoDB employee, you can expect:
- A generous parental leave policy.
- Fertility assistance.
- Employee affinity groups.
MongoDB is committed to providing accommodations for individuals with disabilities within our application and interview process.
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