Customer Success Manager Spain

hace 7 días


Madrid, Madrid, España Virtuagym A tiempo completo

As a key member of our Customer Success Team, you will be responsible for managing the success of our local clients/customers in the Spanish market. Your primary goal will be to establish a trusted advisor relationship with customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.

Key responsibilities include:

  • Developing a deep understanding of our product and speaking with customers about the most relevant features or functionalities for their specific requirements.
  • Managing the onboarding process, training, and implementation.
  • Proactively engaging with customers to identify expansion opportunities.
  • Increasing renewals and reducing churn by early identification, escalation, and mitigation of risks.
  • Collecting and managing feedback/requests, NPS improvement, and analyzing reviews.

Requirements:

  • 3+ years in Customer Success or Account Management managing a portfolio of customers.
  • Business fluency in Spanish and English, both written and spoken; an additional language (Dutch, Spanish, French) would be a huge plus.

This is a remote position in Spain, where you will be working for our Amsterdam office. You will be hired remotely through the Spanish entity of our global employment partner.



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