Customer Success Manager Spain
hace 3 días
As Virtuagym continues to grow, we are seeking a full-time Customer Success Manager to join our team in our efforts to make the world a healthier and happier place.
As a Customer Success Manager in our Customer Success Team, you will be the primary point of contact for our local clients/customers in the Spanish market and manage their success.
You will be responsible for relationship management of several of our most important accounts, such as large-scale gym chains operating on an international level.
You will add to the process of engaging and motivating our key customers to use our software and retaining our customer base every day.
You will be proactively engaging with our customer base and analyzing activities to improve the experience, expand their usage, and keep them satisfied with Virtuagym.
You'll be joining an agile team: after the daily stand-up, you'll tackle your daily priority list.
Some of your key tasks as a Customer Success Manager include:
- Developing a trusted advisor relationship with customers to help them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
- Managing the onboarding process, training, and implementation.
- Maintaining an in-depth understanding of our product and speaking with customers about the most relevant features or functionalities for their specific requirements.
- Acting as a product champion, driving adoption by being a true expert and advisor.
- Proactively engaging with your customers to identify expansion opportunities.
- Increasing renewals and reducing churn by early identification, escalation, and mitigation of risks.
- Being the voice of the customers by collecting and managing feedback/requests, NPS improvement, and analyzing reviews.
What you will bring to the team:
- 3+ years in Customer Success or Account Management managing a portfolio of customers.
- Business fluency in Spanish and English, both written and spoken; an additional language (Dutch, Spanish, French) would be a huge plus.
- Proven ability to establish yourself as a trusted advisor with customer stakeholders to drive business outcomes.
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