Customer Success Manager Spain

hace 2 semanas


Madrid, Madrid, España Zf Friedrichshafen Ag A tiempo completo
Customer Success Manager Spain

Are you ready to make a meaningful impact in the mobility industry? ZF is seeking a talented Customer Success Manager to join our team in Spain.

Key Responsibilities:

  • Ensure customers derive maximum value from our products and services.
  • Act as a liaison between the customer and the company, focusing on building strong, long-term relationships.
  • Proactively engage with customers to understand their needs and challenges.
  • Foster customer satisfaction, retention, and loyalty by helping customers achieve their goals and overcome any obstacles they may encounter.
  • Identify opportunities to upsell or cross-sell additional products or services to existing customers.
  • Ensure customer loyalty by acting as an advocate, ensuring that their needs and feedback are heard and addressed.
  • Assist new customers with the onboarding process, helping them get set up and familiarized with the product or service.
  • Provide training and educational resources to customers to help them optimize their use of the product or service.
  • Address customer inquiries, concerns, and issues in a timely and effective manner, working to find solutions.
  • Monitor customer usage and engagement metrics, track customer health, and generate reports on customer success.

Requirements:

  • 2–5 years' experience in a customer-facing role, ideally in Customer Success or Account Management.

What You Can Expect:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

About ZF:

ZF is a leading global technology company that supplies systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. Our company is committed to innovation, quality and sustainability.


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