Technical Support Specialist for Autodesk Software

hace 3 semanas


Barcelona, Barcelona, España Autodesk A tiempo completo

Position Overview

Autodesk software empowers users to bring their ideas to life. The company's innovative solutions are transforming industries, from architecture and engineering to construction and manufacturing. With a strong focus on diversity and customer satisfaction, Autodesk invites experienced professionals to join its team as Technical Support Specialists.

Responsibilities

  • Provide high-quality support to Autodesk customers, addressing software-related issues and questions.
  • Document problems and solutions in concise articles for the company's knowledge base.
  • Research and verify product issues, ensuring accurate documentation.
  • Communicate progress updates to customers, managing their expectations effectively.

Requirements

  • Excellent written and verbal English and German language skills.
  • Advanced user experience with Revit, Navisworks, and other Autodesk AEC products.
  • Minimum 3 years of professional experience in the AEC industry.
  • Passion for customer support and problem-solving.
  • Customer service experience.


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