Technical Support Specialist for Autodesk Software
hace 3 semanas
Position Overview
Autodesk software empowers users to bring their ideas to life. The company's innovative solutions are transforming industries, from architecture and engineering to construction and manufacturing. With a strong focus on diversity and customer satisfaction, Autodesk invites experienced professionals to join its team as Technical Support Specialists.
Responsibilities
- Provide high-quality support to Autodesk customers, addressing software-related issues and questions.
- Document problems and solutions in concise articles for the company's knowledge base.
- Research and verify product issues, ensuring accurate documentation.
- Communicate progress updates to customers, managing their expectations effectively.
Requirements
- Excellent written and verbal English and German language skills.
- Advanced user experience with Revit, Navisworks, and other Autodesk AEC products.
- Minimum 3 years of professional experience in the AEC industry.
- Passion for customer support and problem-solving.
- Customer service experience.
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