Technical Support Specialist AEC
hace 1 mes
Position Overview
We are seeking a highly skilled Technical Support Specialist to join our Autodesk team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring they have a seamless experience with our software.
Responsibilities
- Provide technical assistance to customers via phone, email, or chat, resolving issues related to our software.
- Document and maintain knowledge base articles to help customers troubleshoot and resolve issues.
- Collaborate with internal teams to resolve complex technical issues.
- Manage customer expectations by providing timely updates on issue resolution.
Requirements
- Advanced user of Revit, Navisworks, and other Autodesk AEC products.
- Excellent written and verbal communication skills in English and German.
- Professional experience in the AEC industry, with a minimum of 3 years.
- Passion for helping others and resolving complex technical issues.
- Customer service experience.
About Autodesk
At Autodesk, we empower innovators to create anything they can imagine. Our software is used by architects, engineers, and construction professionals to design, build, and manage complex projects. We take pride in our culture, which values diversity, equity, and inclusion.
Salary and Benefits
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are passionate about delivering exceptional customer support and have a strong technical background, we encourage you to apply.
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