Customer Support Specialist for Autodesk Construction Solutions

hace 1 semana

Barcelona, Barcelona, España Mygwork A tiempo completo

Job Overview

We are seeking a highly skilled and dedicated Customer Support Associate to join our 4-time Stevie award-winning Customer Support Team in Barcelona. As a key member of our team, you will provide exceptional customer service and support to our users throughout their day-to-day operations with agility and calm.

About the Role

This is an exciting time at Autodesk, and this role will give you the opportunity to be at the front line, making a direct impact on our users' experience every day. You will be responsible for supporting customers and internal users who use Autodesk Construction Solutions (ACS) in different platforms, including live chat, email, and phone. Interactions include troubleshooting technical issues, product usage questions, onboarding and set up, and subscription inquiries.

Responsibilities

  • Perform extensive front-line investigations into technical issues and log cases with accurate information to provide a full record of each issue and resolution.
  • Ensure every interaction is of the highest quality.
  • Manage requests and act as a liaison with internal stakeholders (Sales, Customer Success, Engineering, Operations, Marketing, Finance).
  • Communicate daily with the Tier 2 Support team and leadership to report support issues, bugs, and important user concerns.
  • Take part in interesting and challenging support-related projects that will allow you to utilize your unique skill set and make an impact on our team.

Requirements

  • English Speaker at a business level.
  • German Speaker at a business level.
  • Have a passion for incredible customer service, exceptional communication (verbal and written) including top-notch grammar and spelling, and excellent people skills.
  • Are a master on breaking down complex concepts into day-to-day terminology to help customers of all technical proficiencies.
  • Have attention to detail with an analytic and technical mindset that helps you meticulously troubleshoot and evaluate issues quickly, efficiently, and accurately.
  • Are resourceful and not afraid to tackle difficult cases on your own; driven to work hard with minimum supervision.
  • Are a ninja with your keyboard with fast and accurate typing and have unparalleled phone skills.
  • Are a master multi-tasker nailing the art of juggling multiple chats at once, while handling emails, and supporting your peers.
  • Are empathic and composed.
  • You really enjoy learning from and talking to our customers.
  • You have amazing composure are very patient.
  • Understand the basic functionality of Apple iOS, Android, and Windows platforms as well as cloud-based software like Dropbox, Google Docs, Box, One Drive, etc.
  • Are a team player, adaptable, and have an amazing work ethic.
  • You can identify where help is needed and are motivated to pitch in, coach, and train your peers.

Benefits

  • We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Generous paid time off, including vacation, sick leave, and holidays.
  • The opportunity to work with a diverse and inclusive team.

Company Overview

Autodesk Construction Solutions (ACS) is a leading provider of construction management software. Our portfolio connects the office, trailer, and field, enabling customers to move seamlessly through each phase of a building's lifecycle – from design and preconstruction to construction, turnover, and operations. We serve general contractors, subcontractors, and owners around the world, helping them win more work, enhance collaboration, speed decision-making, reduce risk, and improve overall project outcomes.

About Us

We are Mygwork, a global platform for the LGBTQ+ business community. At Mygwork, we believe that everyone deserves equal opportunities and respect. That's why we're committed to creating a diverse and inclusive workplace culture. If you're passionate about delivering exceptional customer service and want to join a dynamic team, please submit your CV here.

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