Consumer Disputes Resolution Leader
hace 3 días
Are you a seasoned professional seeking a challenging role that leverages your expertise in consumer disputes and litigation management? Look no further than our Consumer Disputes & Litigations Team Lead position at eDreams Odigeo.
We're seeking a highly skilled and experienced individual to join our eDreams Odigeo Communications team in Barcelona. As a Consumer Disputes & Litigations Team Lead, you will be responsible for leading a high-performing team managing consumer disputes and litigations. You will champion customer satisfaction, identifying legal and reputational risks, and providing valuable insights to optimise processes across the business.
The ideal candidate will have:
- A proven track record of successfully resolving cases in both traditional and interactive consumer channels
- Demonstrated experience in consumer and tourism disputes and litigations' management of Spanish regulations in a tech and online environment
- Strong understanding of data protection regulations
- Excellent acute sense of judgement, tact, diplomacy, and crisis communication
- Excellent analytical and problem-solving skills to identify potential legal and reputational risks
In return, we offer a competitive salary of €80,000 - €120,000 per year, depending on experience, plus benefits including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support, and the possibility of choosing your equipment and keeping it for free after 3 years.
You will also have access to free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program, personalised career paths, and internal mobility opportunities.
Our diverse and open-minded teams support high performance, learning, and growth. You'll work in an Agile mindset environment with recognition at our core.
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