Crypto Dispute Specialist

hace 5 días


Barcelona, Barcelona, España Moonpay A tiempo completo
About MoonPay

MoonPay is a leading infrastructure company in Web3, offering payment solutions and minting software for digital collectibles. We're committed to onboarding the world to Web3 and democratizing technology.

Job Overview

We're seeking a Crypto Dispute Specialist to join our Trust & Safety Team. This role involves investigating disputed transactions, defending chargebacks, identifying fraud patterns, and enhancing processes to ensure efficiency and alignment with industry standards.

Key Responsibilities
  • Investigate disputed cardholder transactions, adhering to Visa, MasterCard, American Express, and alternative payment methods (APMs) guidelines.
  • Respond to incoming chargebacks, ensuring timeliness and compliance with card network and payment platform regulations.
  • Analyze trends in chargeback and fraud data to proactively address and escalate emerging fraud risks.
  • Develop and implement improvements to chargeback and dispute processes, ensuring efficiency and alignment with industry standards.
About You

You'll thrive in this role if you bring a proactive, problem-solving mindset, strong analytical skills, and a passion for detail. As a Crypto Dispute Specialist, you'll work cross-functionally, contributing valuable insights to help MoonPay stay ahead in a rapidly evolving industry.

Requirements
  • 2+ Years of Chargeback and Dispute Resolution Expertise: Proven experience in dispute management within crypto, e-commerce, or similar high-risk environments.
  • Knowledge of Payment Dispute Processes: Proficiency in chargeback and dispute resolution across major payment platforms (e.g., Visa, MasterCard, Amex, PayPal, Venmo), including the interpretation of chargeback reason codes and dispute handling.
  • Card Network Protocols Expertise: Deep understanding of current chargeback management standards and card network protocols, including liability shift rules and card scheme monitoring programs.
  • Analytical Skills: Ability to identify fraud patterns and conduct effective investigations.
  • High-Risk Industry Expertise: Experience working with high-risk industries and alternative payment methods (e.g., PayPal, Apple Pay).
  • Advanced Excel/SQL Knowledge: Proficiency in these tools is beneficial for analyzing data and identifying patterns.
  • Strong Communication Skills: Ability to present findings clearly and collaborate with both internal and external stakeholders.
  • Adaptable and Detail-Oriented: Comfortable working in a fast-paced environment with a keen eye for detail.
Benefits

Our benefits include:

  • $80,000 - $120,000 estimated salary.
  • Equity package.
  • Unlimited holidays.
  • Paid parental leave.
  • Annual training budget.
  • Home office setup allowance.
  • Monthly budget to spend on our products.
Commitment To Diversity

We believe that every voice matters and strive to create a mindful and respectful environment where everyone can bring their authentic self to work. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.



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