Crypto Dispute Specialist
hace 5 días
MoonPay is a leading infrastructure company in Web3, offering payment solutions and minting software for digital collectibles. We're committed to onboarding the world to Web3 and democratizing technology.
Job OverviewWe're seeking a Crypto Dispute Specialist to join our Trust & Safety Team. This role involves investigating disputed transactions, defending chargebacks, identifying fraud patterns, and enhancing processes to ensure efficiency and alignment with industry standards.
Key Responsibilities- Investigate disputed cardholder transactions, adhering to Visa, MasterCard, American Express, and alternative payment methods (APMs) guidelines.
- Respond to incoming chargebacks, ensuring timeliness and compliance with card network and payment platform regulations.
- Analyze trends in chargeback and fraud data to proactively address and escalate emerging fraud risks.
- Develop and implement improvements to chargeback and dispute processes, ensuring efficiency and alignment with industry standards.
You'll thrive in this role if you bring a proactive, problem-solving mindset, strong analytical skills, and a passion for detail. As a Crypto Dispute Specialist, you'll work cross-functionally, contributing valuable insights to help MoonPay stay ahead in a rapidly evolving industry.
Requirements- 2+ Years of Chargeback and Dispute Resolution Expertise: Proven experience in dispute management within crypto, e-commerce, or similar high-risk environments.
- Knowledge of Payment Dispute Processes: Proficiency in chargeback and dispute resolution across major payment platforms (e.g., Visa, MasterCard, Amex, PayPal, Venmo), including the interpretation of chargeback reason codes and dispute handling.
- Card Network Protocols Expertise: Deep understanding of current chargeback management standards and card network protocols, including liability shift rules and card scheme monitoring programs.
- Analytical Skills: Ability to identify fraud patterns and conduct effective investigations.
- High-Risk Industry Expertise: Experience working with high-risk industries and alternative payment methods (e.g., PayPal, Apple Pay).
- Advanced Excel/SQL Knowledge: Proficiency in these tools is beneficial for analyzing data and identifying patterns.
- Strong Communication Skills: Ability to present findings clearly and collaborate with both internal and external stakeholders.
- Adaptable and Detail-Oriented: Comfortable working in a fast-paced environment with a keen eye for detail.
Our benefits include:
- $80,000 - $120,000 estimated salary.
- Equity package.
- Unlimited holidays.
- Paid parental leave.
- Annual training budget.
- Home office setup allowance.
- Monthly budget to spend on our products.
We believe that every voice matters and strive to create a mindful and respectful environment where everyone can bring their authentic self to work. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
-
Crypto Data Insights Specialist
hace 4 semanas
Barcelona, Barcelona, España 3Commas Capital Inc. A tiempo completo3Commas Capital Inc. was founded in 2017 to provide a platform for crypto traders to stabilize their earnings and minimize losses. Our company operates on three core principles: offering a simple interface for traders, developing sophisticated tools for simplified trading, and maintaining a reliable, trustworthy, and transparent business. We're looking for...
-
Crypto Market Development Specialist
hace 6 días
Barcelona, Barcelona, España Notabene A tiempo completo**Company Overview**About Notabene: Notabene is a pioneer in the crypto industry, dedicated to making cryptocurrency a part of everyday transactions. With offices across three continents and a customer base of over 130 financial institutions, fintechs, exchanges, and more, we're at an exciting stage in our journey.**The Opportunity**We're seeking a highly...
-
Acquisition Growth Strategist
hace 5 días
Barcelona, Barcelona, España Crypto Directories A tiempo completoWe are Crypto Directories, a cutting-edge fintech company that's revolutionizing the industry. We're on the hunt for an exceptional Acquisition Growth Strategist to spearhead our expansion plans.**Salary:** $120,000 - $180,000 per yearJob DescriptionCrypto Directories is seeking a seasoned professional with a proven track record of driving growth through...
-
Financial Crime Compliance Specialist
hace 3 días
Barcelona, Barcelona, España Notabene A tiempo completoAbout NotabeneWe're a pioneering fintech company that's changing the way the world thinks about crypto. Our mission is to make crypto a part of the everyday economy by reducing transaction risk and making crypto transfers safe.As a member of our team, you'll have the opportunity to work on exciting projects that drive business growth and customer...
-
Exoticca Payments Fraud Specialist
hace 1 mes
Barcelona, Barcelona, España Exoticca A tiempo completoExoticca Payments Fraud SpecialistWe are seeking a highly skilled and detail-oriented Payments & Fraud Specialist to join our Payments team. The ideal candidate will oversee all aspects of the chargeback process, implement anti-fraud strategies, and work closely with a dedicated team to ensure cohesive and efficient handling of all chargeback and...
-
Portfolio Development Specialist
hace 6 días
Barcelona, Barcelona, España 3Commas Capital Inc. A tiempo completo**About Us**At 3Commas Capital Inc., we're a leading cloud-based Order Management System (OMS) and crypto-asset management platform. Our unified access point and interface connect to the world's top 20 crypto exchanges, offering fully automated trade execution and portfolio management. We continuously evolve our strategies, algorithms, and risk management...
-
Product Insights and Data Specialist
hace 4 semanas
Barcelona, Barcelona, España 3Commas Capital Inc. A tiempo completoJoin 3Commas Capital Inc. as a Product Insights and Data Specialist and earn a salary of 82,000 USD annually.The successful candidate will have experience in data development and visualization using Amplitude and QuickSight, as well as experience with PowerBI and Google Cloud Platform. Strong SQL skills are also required.This role involves managing...
-
Chargeback Risk Specialist
hace 3 días
Barcelona, Barcelona, España Moonpay A tiempo completo**About MoonPay**MoonPay is a leading infrastructure company in Web3, providing payment solutions and minting software for digital collectibles. We're trusted by over 20 million people worldwide, as seen on Trustpilot.We collaborate with prestigious brands and have built our own consumer app to improve the Web3 account experience.**The Opportunity**As a...
-
Transaction Growth Specialist
hace 3 días
Barcelona, Barcelona, España Notabene A tiempo completoNotabene's MissionWe're on a mission to make crypto a part of the everyday economy by building tools to reduce transaction risk and make crypto transfers safe. Our team serves over 130 customers across three continents and eight countries, including financial institutions, fintechs, exchanges, and more.We're proud to have the support of leading investors,...
-
Barcelona, Barcelona, España Bitpanda Gmbh A tiempo completoAbout the RoleWe are seeking a highly skilled AML Operations Specialist to join our team at Bitpanda GmbH in Barcelona, Spain. As an AML Operations Specialist, you will play a critical role in mitigating money laundering and terrorist financing risks, ensuring compliance with applicable regulations, and preventing financial crimes in the cryptocurrency...
-
Financial Transactions Specialist
hace 1 mes
Barcelona, Barcelona, España Talent Search People - Native Speakers A tiempo completoWe're seeking a highly skilled Financial Transactions Specialist to join our team at Talent Search People - Native Speakers in Barcelona.As a Financial Transactions Specialist, you will be responsible for processing customer payments and ensuring that payments are applied according to customer instructions. You will also play a key role in maintaining all...
-
Payments & Fraud Control Specialist
hace 1 mes
Barcelona, Barcelona, España Exoticca A tiempo completoWe are seeking a highly skilled and detail-oriented Payments & Fraud Specialist to join our team.About ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our mission is to create life milestones through unforgettable travel experiences.We believe in delivering...
-
Senior Credit and Collections Specialist
hace 1 semana
Barcelona, Barcelona, España Element Solutions Inc A tiempo completoUnlock New Opportunities in AccountingElement Solutions Inc., a leading specialty chemicals company, is seeking a Senior Credit and Collections Specialist to join our team. Job Summary:We are looking for an experienced professional to play a key role in the management and control of Accounts Receivable ledger for assigned businesses/countries.Key...
-
Barcelona, Barcelona, España Giveth A tiempo completoContent Marketing Specialist for Blockchain ImpactWe're seeking a dynamic and motivated Content Marketing Freelancer or Intern who is passionate about blockchain technology, decentralized internet, and impact-driven initiatives.This role involves creating and scheduling engaging content for our social media channels, researching and writing compelling blog...
-
Financial Transaction Specialist
hace 3 días
Barcelona, Barcelona, España Lodgify A tiempo completoCompany Overview: Lodgify is a pioneering software company in the vacation rental industry, renowned for its innovative platform that empowers property owners and managers to efficiently manage and market their rental businesses online. With over 350 international team members from more than 60 different nationalities, Lodgify has established itself as a...
-
Order Fulfillment Specialist
hace 3 días
Barcelona, Barcelona, España Hewlett Packard A tiempo completoCompany Overview">Hewlett Packard is a leading technology company with a multicultural and fast-moving business environment. Our European team supports customers and sales forces in order fulfillment, providing an excellent customer experience.">Job Description">We are seeking a highly skilled Order Fulfillment Specialist to join our central order management...
-
Senior Accounting Specialist
hace 3 días
Barcelona, Barcelona, España Page Personnel A tiempo completoJob OverviewWe are seeking a Senior Accounting Specialist to join our Page Personnel team in Barcelona. As a trusted advisor, you will provide expert guidance on financial matters, ensuring the highest level of professionalism and integrity.Main Responsibilities:Accounting Team Supervision: Lead and motivate a team of accountants, promoting collaboration and...
-
Cryptocurrency Anti-Money Laundering Specialist
hace 1 semana
Barcelona, Barcelona, España Bitpanda Gmbh A tiempo completo**About Us**Bitpanda GmbH, a leading European FinTech company founded in 2014 in Vienna, Austria, empowers individuals to build their financial freedom. With a user-friendly platform, our team enables customers to invest in cryptocurrencies, crypto indices, stocks, precious metals, and commodities with any budget, 24/7.We operate across Europe, serving over...
-
Strategic Talent Acquisition Specialist
hace 3 días
Barcelona, Barcelona, España Moonpay A tiempo completoAbout MoonPayAt MoonPay, we're on a mission to onboard the world to Web3. Our goal is to empower individuals by giving them control over their money, digital identity, data, and property. We believe Web3 has the potential to democratize technology and make it more accessible to everyone.We're a leading infrastructure company in the Web3 space, providing our...
-
Payment Transactions Specialist
hace 1 mes
Barcelona, Barcelona, España Bitpanda A tiempo completoRole OverviewAs a Risk & Payments Specialist at Bitpanda, you will play a pivotal role in safeguarding the integrity of our platform by monitoring and investigating online transactions for potential fraud, scams, and money laundering patterns.Your MissionInvestigate banking, credit card, and crypto transactions to detect and analyze suspicious behavior,...