Chargeback Risk Specialist

hace 3 semanas


Barcelona, Barcelona, España Moonpay A tiempo completo

**About MoonPay**

MoonPay is a leading infrastructure company in Web3, providing payment solutions and minting software for digital collectibles. We're trusted by over 20 million people worldwide, as seen on Trustpilot.

We collaborate with prestigious brands and have built our own consumer app to improve the Web3 account experience.

**The Opportunity**

As a Chargeback Analyst, you'll play a critical role in safeguarding our business and ensuring a seamless user experience within the dynamic world of Web3 and crypto.

You will investigate disputed transactions, respond to incoming chargebacks, identify fraud patterns, enhance processes, and work closely with other teams to achieve company-wide OKRs.

**Your Responsibilities**

  • Conduct investigations of disputed cardholder transactions, adhering to Visa, MasterCard, American Express, and alternative payment methods guidelines.
  • Respond to incoming chargebacks, ensuring timeliness and compliance with card network and payment platform regulations.
  • Analyze trends in chargeback and fraud data to proactively address and escalate emerging fraud risks.
  • Develop and implement improvements to chargeback and dispute processes, ensuring efficiency and alignment with industry standards.
  • Cross-Functional Collaboration: Work closely with other Teams to achieve company-wide OKRs.
  • Collaborate Externally: Work with acquiring partners to ensure that MoonPay's chargeback processes remain compliant and responsive to evolving regulations.
  • Strategize Chargeback Reduction: Leverage third-party tools such as Ethoca and Verifi to analyze dispute patterns, mitigate risks, and optimize processes, proactively reducing chargeback incidence and enhancing fraud prevention strategies.
  • Support Cross-Functional Projects: Assist in broader investigations and projects as needed, sharing insights and data with relevant departments.
  • Industry Engagement: Stay on the pulse of evolving chargeback regulations, leveraging your knowledge to keep MoonPay compliant and proactive in fraud management.

**What You Will Gain**

  • A competitive salary of $80,000 - $120,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work with a leading infrastructure company in Web3, contributing to the development of the digital ownership ecosystem.


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