Chargeback Fraud Prevention Specialist

hace 3 días


Barcelona, Barcelona, España Moonpay A tiempo completo
About the Opportunity

We're seeking a Chargeback Fraud Prevention Specialist to safeguard our business and ensure a seamless experience for our users within the dynamic world of Web3 and crypto.

Responsibilities
  • Investigate Disputed Transactions: Conduct thorough investigations of disputed cardholder transactions, adhering to Visa, MasterCard, American Express, and alternative payment methods (APMs) guidelines.
  • Defend Chargebacks: Respond to incoming chargebacks in a timely manner, ensuring compliance with card network and payment platform regulations.
  • Identify Fraud Patterns: Analyze trends in chargeback and fraud data to proactively address and escalate emerging fraud risks.
  • Enhance Processes: Develop and implement improvements to chargeback and dispute processes, ensuring efficiency and alignment with industry standards.
  • Cross-Functional Collaboration: Work closely with other Teams to achieve company-wide OKRs.
What You'll Bring
  • Experience in chargeback processes and regulations.
  • Able to detect risks, prevent fraud, and drive improvements in chargeback strategy.
Compensation & Benefits

$80,000 - $110,000 per year. MoonPay offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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