Consumer Disputes Expert Lead
hace 1 mes
**About Us:**
eDreams ODIGEO is a global online travel agency with a strong growth environment. Our company overview showcases our commitment to delivering exceptional customer experiences.
Job Title: Consumer Disputes Expert Lead
Salary: €60,000 - €80,000 per annum (depending on experience)
About the Role:
We're seeking an experienced Consumer Disputes & Litigations Team Lead to champion customer satisfaction and lead a high-performing team managing consumer disputes & litigations. This role reports to the VIP Customer Communications Manager and joins the eDreams ODIGEO Communications team based in Barcelona.
The Key Responsibilities:
- Coach, lead, and support your team members to deliver high-quality, results-oriented, and innovative solutions to mitigate legal consumer risks and increase customer satisfaction.
- Manage the day-to-day prioritisation and workflow.
- Report on KPIs and performance follow-up.
- Support your team in writing, editing, approving, and distributing communication material to consumer authorities, associations, lawyers, and other private legal practitioners.
- Coordinate Legal inquiries with the Legal and Regulatory team.
- Coordinate GDPR inquiries with the DPO team.
- Support the Manager in coordinating relationships with government and regulatory authorities in relation to our consumer cases.
- Report identified PR risks in both national and local media to minimise negative visibility in print, broadcast, TV, and online.
- Lead initiatives and projects as well as coordinate your team members on it.
- Measure, analyse, and report on the results of initiatives, present them in a clear and effective way to improve the team's performance and optimise business processes, as well as implement them accordingly.
Requirements:
To succeed in this role, you'll need to bring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team.
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