Consumer Disputes Expert Lead

hace 1 mes


Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

**About Us:**

eDreams ODIGEO is a global online travel agency with a strong growth environment. Our company overview showcases our commitment to delivering exceptional customer experiences.

Job Title: Consumer Disputes Expert Lead

Salary: €60,000 - €80,000 per annum (depending on experience)

About the Role:

We're seeking an experienced Consumer Disputes & Litigations Team Lead to champion customer satisfaction and lead a high-performing team managing consumer disputes & litigations. This role reports to the VIP Customer Communications Manager and joins the eDreams ODIGEO Communications team based in Barcelona.

The Key Responsibilities:

  • Coach, lead, and support your team members to deliver high-quality, results-oriented, and innovative solutions to mitigate legal consumer risks and increase customer satisfaction.
  • Manage the day-to-day prioritisation and workflow.
  • Report on KPIs and performance follow-up.
  • Support your team in writing, editing, approving, and distributing communication material to consumer authorities, associations, lawyers, and other private legal practitioners.
  • Coordinate Legal inquiries with the Legal and Regulatory team.
  • Coordinate GDPR inquiries with the DPO team.
  • Support the Manager in coordinating relationships with government and regulatory authorities in relation to our consumer cases.
  • Report identified PR risks in both national and local media to minimise negative visibility in print, broadcast, TV, and online.
  • Lead initiatives and projects as well as coordinate your team members on it.
  • Measure, analyse, and report on the results of initiatives, present them in a clear and effective way to improve the team's performance and optimise business processes, as well as implement them accordingly.

Requirements:

To succeed in this role, you'll need to bring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team.



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