Customer Success Operations Strategist
hace 4 días
As Virtuagym continues to grow, we are seeking a skilled Customer Success Operations Strategist to join our team. This full-time, remote position based in Spain will play a key role in driving efficiency, digitalization, and automation across our global teams.
About the RoleYou will be the owner of our CS tech stack and operational-related workflows/designs, working closely with multiple departments to ensure seamless customer experiences. Your responsibilities will include:
- Identifying and troubleshooting CRM/product/data analytics issues, escalating for further fixes and tracking progress.
- Providing strategic recommendations to improve our business model and aligning with CS management.
- Conducting deep data dives to identify customer experience improvement opportunities and implementing solutions.
- Reporting on past results, renewals forecast, and trend analysis to CS management and executives.
To succeed in this role, you will need strong technical affinity, excellent collaboration skills, and 1+ years of experience administering a CRM (Salesforce, Hubspot, etc.). Working knowledge of BI tools (Domo, PowerBI, etc.) is a plus.
RequirementsWe are looking for a BSc or MSc holder in Business or Technical Studies (e.g., Computer Science, Data Science, Business Administration, etc.) with a passion for constantly learning about the latest technologies and AI/Generative AI.
BenefitsThis role offers a competitive salary, estimated at €50,000 - €65,000 per year, depending on experience and qualifications. You will also have opportunities for professional growth and development within our dynamic and international team.
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