Croatian and Serbian Customer Support Specialist

hace 1 semana


Madrid, Madrid, España Cross Border Talents A tiempo completo

Company Overview

Cross Border Talents is a dynamic company dedicated to connecting talented individuals with exciting career opportunities. Our mission is to foster a collaborative environment where people from diverse backgrounds come together to drive success.

About the Role

We are seeking a highly motivated Croatian or Serbian-speaking customer support specialist to join our team in Romania. As a key member of our customer-facing department, you will be responsible for delivering exceptional service to our clients via phone, chat, or email.

Key Responsibilities:

  • Provide top-notch customer support by resolving inquiries and addressing concerns in a timely and professional manner
  • Maintain accurate records of customer interactions and feedback
  • Collaborate with internal teams to ensure seamless communication and resolution of customer issues

Requirements:

  • Bachelor's degree in a relevant field (e.g., Business, Communications, or Marketing)
  • Fluent C2-level Croatian or Serbian language skills (verbal and written)
  • Solid B2-level English language skills (verbal and written)
  • Previous experience in customer-facing roles, preferably in a call center or customer support environment
  • Excellent problem-solving and conflict resolution skills
  • Able to work in a fast-paced environment with multiple priorities and deadlines

What We Offer:

  • A competitive salary range of €25,000 - €35,000 per year, depending on experience
  • A signing bonus of €1,500 to kick-start your journey with us
  • Performance bonuses after 3 months, based on individual performance and contributions to the team
  • Accommodation or rent allowance for 6 months for those relocating to Cluj-Napoca
  • Meal vouchers for each working day, helping you stay energized
  • Private medical care from your second month on the job
  • Relocation support, covering transportation costs from your current location to Romania
  • Flexible working arrangements, allowing you to work from home up to 180 days per year with manager approval

About You:

We are looking for a passionate and dedicated individual who thrives in a fast-paced customer support environment. If you enjoy helping others, are fluent in Croatian or Serbian, and possess solid English skills, this could be an exciting opportunity for you to build a fulfilling career with Cross Border Talents.



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