Senior Director of Casino Management Systems

hace 7 días

Barcelona, Barcelona, España Light & Wonder A tiempo completo
Job Summary

Welcome to Light & Wonder, a leading provider of gaming technology and solutions. We are seeking a highly experienced Senior Director to lead our Casino Management Systems business in Europe.

The successful candidate will be responsible for defining customer opportunities, delivering activities to secure new customers, and managing the teams that support existing customers. They will build positive, trusted relationships with key team members and C-Suite decision makers, and demonstrate a natural ability to help customer partners realize value and efficiency from their investment in our products and services.

Key Responsibilities

  • End-to-end ownership of all customer activity for systems products within the European region.
  • Create market-by-market strategies and plans to deliver new business opportunities.
  • Identify and target new business opportunities through proactive prospecting and lead generation activities.
  • Conduct in-depth analysis to understand partner's business challenges and objectives.
  • Build and maintain a robust sales pipeline through effective networking, market research, and collaboration with internal stakeholders.
  • Develop and deliver compelling sales proposals and presentations tailored to each customer, presenting and demonstrating our solutions to key decision-makers.
  • Lead contract negotiations and ensure terms align with both client and company objectives.
  • Develop and implement account plans to achieve long-term objectives.
  • Identify, manage, and close opportunities for upselling and cross-selling to existing customers.
  • Ensure all customers are aware of new products, features, and upgrades.
  • Collaborate with internal teams, including product development and regional support teams, to ensure client satisfaction and success.
  • Indirect management of customer services team (installation, helpdesk, customer project and account management).
  • Communication and collaboration with the Regional Leadership Team.

Requirements

  • 7-10 years technical sales experience in software and/or systems with a track record of exceeding targets.
  • Understanding of casino operations and gaming technology is a significant benefit.
  • Fluent in French and English.

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