Help Desk Specialist
hace 13 horas
Experis Manpower Group es una empresa líder en soluciones de recursos humanos. Buscamos a un especialista en soporte help desk con nivel de inglés C1 para un proyecto híbrido en Madrid, con 2 días de teletrabajo.
Resumen del puesto:
El candidato seleccionado realizará tareas relacionadas con la seguridad y el acceso de usuarios a redes y servicios utilizando Active Directory y Exchange. También responderá a solicitudes de soporte internas a través de diferentes canales, como teléfono, sistema de tickets ITSM, chat, correo electrónico y acercamiento personal. Asimismo, analizará la actividad del servicio de soporte y hará recomendaciones para mejorar la eficiencia organizacional.
Requisitos mínimos:
- Título universitario en Ciencias de la Computación o Tecnologías de la Información (o equivalente)
- Al menos 1-2 años de experiencia en áreas de apoyo tecnológico
- Al menos 1-2 años de experiencia trabajando con aplicaciones y bases de datos relacionadas con el servicio de soporte
Habilidades y conocimientos técnicos:
- Conocimientos sólidos de sistemas operativos Windows (Windows 7/8.1/10) para escritorios y portátiles
- Conocimientos técnicos sólidos de dispositivos móviles iOS utilizando Microsoft InTune y productos de Office 365
- Conocimientos técnicos sólidos de Microsoft Office y Office 365
- Conocimientos técnicos de Linux/Mac (una ventaja)
- Conocimiento técnico sólido de ServiceNow (requerido)
- Certificación ServiceNow Administrador (una ventaja)
- Conocimiento técnico de PGP Client (una ventaja)
Otras habilidades y conocimientos:
- Excelentes habilidades de comunicación escrita y verbal, incluyendo la capacidad de redactar informes
- Bilingüe en inglés y francés (una ventaja)
Sueldo estimado: €30,000 al año, dependiendo de la ubicación y las habilidades del candidato.
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