Customer Service Excellence Specialist

hace 3 semanas


Gasteiz Vitoria, Álava, España Oilandgas.Org A tiempo completo

At Oilandgas.Org, we're committed to driving sustainability and efficiency. Our core values of care, courage, curiosity, and collaboration foster a culture that empowers innovation and inclusivity.

In this role, you'll play a pivotal part in delivering exceptional customer experiences, ensuring timely and accurate product delivery, and achieving target service quality levels. Your expertise will be instrumental in implementing strategies to boost operational excellence and customer satisfaction in the sales process.

Key responsibilities include:

• Processing customer orders with precision and urgency
• Ensuring on-time delivery through proactive supervision and improvement actions
• Resolving customer issues by coordinating with logistics and internal/external teams
• Analyzing performance against objectives and developing improvement plans
• Developing and maintaining customer service processes, adhering to global and local standards

You'll join a high-performing team where your skills and expertise will thrive. Qualifications for the role include an engineering or technical background, advanced English proficiency, and experience managing customer service or sales support teams. Knowledge of Excel, Word, Outlook, and PowerPoint is essential, while SAP/Salesforce expertise and export/import procedures knowledge are highly valued.

This opportunity offers a competitive salary range of $65,000 - $85,000 per annum, depending on location and experience. Benefits include career advancement opportunities, discounts on ABB products, learning & development programs, wellbeing initiatives, and more. We welcome applications from diverse backgrounds and encourage candidates to explore our organization's impact globally. Apply today or visit our website to learn more about our solutions and company culture.



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