Customer Support Specialist
hace 3 semanas
Teleperformance Spain is seeking a highly skilled Customer Support Specialist to join our team in Barcelona. As a key member of our operations team, you will be responsible for providing exceptional customer support to our clients.
Responsibilities:- Verification Operations: Process licence, insurance, and business registrations submissions to confirm alignment with our quality guidelines.
- Reactive Support: Provide phone and/or email support for live advertisers.
- Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny.
- Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance.
- Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting.
- Onboarding: Prepare and set expectations with businesses about the onboarding and go-live process.
- Develop a deep understanding of our onboarding requirements/processes for our product across different regions.
- Work closely with businesses to collect and submit information required to complete our onboarding process.
- Accurately advise and support businesses on each verification requirement as they work to complete the onboarding process.
- English C2 level.
- Experience in a fast-paced, scaled operations environment.
- Experience working in a call center environment.
- Experience working in a customer-facing role.
- Extremely high attention to detail and strong organizational skills.
- Structured communicator, both written and spoken.
- Ability to produce high-quality work under strict deadlines.
- Proficient in Google Docs and Sheets and/or Microsoft Word and Excel.
- Ability to work independently and complete day-to-day tasks with minimal supervision.
- Full-time position (39 hours/week).
- Salary 19,200€ gross/year + up to 1,000€ gross/year in bonus.
- Hybrid working model in Barcelona.
- Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project).
- A permanent presence of coaches who will facilitate your personal and professional development.
- Established career path to grow within the project.
- Continuous training and certifications within Google products.
- Bi-weekly, monthly or quarterly contests.
- Employment with the world's largest provider of contact center services.
- Excellent work environment, great colleagues, social arrangements and personal development.
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.
-
Dutch Customer Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly skilled and customer-focused individual to join our team as a Dutch Customer Support Specialist in the Igaming Industry. As a key member of our support team, you will be responsible for providing exceptional customer service to our Dutch-speaking clients.Key ResponsibilitiesSupport Dutch customers with inquiries regarding...
-
Dutch Customer Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly skilled and customer-focused individual to join our team as a Dutch Customer Support Specialist in the Igaming Industry. As a key member of our support team, you will be responsible for providing exceptional customer service to our Dutch-speaking clients.Key ResponsibilitiesSupport Dutch customers with inquiries regarding...
-
Customer Support Specialist
hace 3 días
Barcelona, Barcelona, España Careerxtra A tiempo completoCustomer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team in Barcelona. As a Danish speaker, you will be responsible for providing exceptional customer service to our Swedish-speaking clients, resolving their inquiries and issues via phone, email, or chat.Key Responsibilities:Provide support to Danish-speaking...
-
Customer Support Specialist
hace 3 días
Barcelona, Barcelona, España Careerxtra A tiempo completoCustomer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team in Barcelona. As a Danish speaker, you will be responsible for providing exceptional customer service to our Swedish-speaking clients, resolving their inquiries and issues via phone, email, or chat.Key Responsibilities:Provide support to Danish-speaking...
-
Customer Support Specialist
hace 3 días
Barcelona, Barcelona, España Careerxtra A tiempo completoCustomer Support SpecialistWe are seeking a highly skilled Customer Support Specialist fluent in Swedish to join our team in Barcelona. As a key member of our customer support team, you will be responsible for providing exceptional support to our Swedish-speaking clients via phone, email, or chat.Key Responsibilities:Provide support to Swedish-speaking...
-
Customer Support Specialist
hace 3 días
Barcelona, Barcelona, España Careerxtra A tiempo completoCustomer Support SpecialistWe are seeking a highly skilled Customer Support Specialist fluent in Swedish to join our team in Barcelona. As a key member of our customer support team, you will be responsible for providing exceptional support to our Swedish-speaking clients via phone, email, or chat.Key Responsibilities:Provide support to Swedish-speaking...
-
Customer Support Specialist
hace 3 días
Barcelona, Barcelona, España Careerxtra A tiempo completoJob Title:Customer Support SpecialistJob Description:We are seeking a highly skilled Customer Support Specialist fluent in Danish to join our team at Careerxtra in Barcelona. As a key member of our customer support team, you will be responsible for delivering exceptional customer service to our Danish-speaking clients via phone, email, or chat.Key...
-
Customer Support Specialist
hace 3 días
Barcelona, Barcelona, España Careerxtra A tiempo completoJob Title:Customer Support SpecialistJob Description:We are seeking a highly skilled Customer Support Specialist fluent in Danish to join our team at Careerxtra in Barcelona. As a key member of our customer support team, you will be responsible for delivering exceptional customer service to our Danish-speaking clients via phone, email, or chat.Key...
-
Customer Support Specialist
hace 3 días
Barcelona, Barcelona, España Careerxtra A tiempo completoJob Title:Customer Support SpecialistJob Description:We are seeking a highly skilled Customer Support Specialist fluent in Swedish to join our team in Barcelona. As a key member of our customer support team, you will be responsible for providing exceptional support to our Swedish-speaking clients via phone, email, or chat.Your primary goal will be to deliver...
-
Customer Support Specialist
hace 3 días
Barcelona, Barcelona, España Careerxtra A tiempo completoJob Title:Customer Support SpecialistJob Description:We are seeking a highly skilled Customer Support Specialist fluent in Swedish to join our team in Barcelona. As a key member of our customer support team, you will be responsible for providing exceptional support to our Swedish-speaking clients via phone, email, or chat.Your primary goal will be to deliver...
-
Customer Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Cledara A tiempo completo{"title": "Customer Support Specialist", "content": "About the RoleCledara is a leading software management platform that helps businesses take control of their software subscriptions. As a Customer Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and their experience is seamless.Key...
-
Customer Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Cledara A tiempo completo{"title": "Customer Support Specialist", "content": "About the RoleCledara is a leading software management platform that helps businesses take control of their software subscriptions. As a Customer Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and their experience is seamless.Key...
-
Customer Support Specialist
hace 1 mes
Barcelona, Barcelona, España careerxtra A tiempo completoJob Title: Customer Support SpecialistLocation: RemoteEmployment Type: Full-TimeJob Description:We are seeking a highly skilled Customer Support Specialist to join our team at CareerXtra. As a key member of our support team, you will be responsible for delivering exceptional customer service to our clients, resolving their inquiries and issues in a timely...
-
Customer Support Specialist
hace 1 mes
Barcelona, Barcelona, España careerxtra A tiempo completoJob Title: Customer Support SpecialistLocation: RemoteEmployment Type: Full-TimeJob Description:We are seeking a highly skilled Customer Support Specialist to join our team at CareerXtra. As a key member of our support team, you will be responsible for delivering exceptional customer service to our clients, resolving their inquiries and issues in a timely...
-
Customer Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Cpm International A tiempo completo{"title": "Customer Support Specialist", "description": "Transforming Transportation with Customer ExcellenceAt CPM International, we're revolutionizing transportation with innovative technology. As a Customer Support Specialist, you'll play a vital role in ensuring our on-demand services meet the highest standards of customer satisfaction.Key...
-
Customer Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Cpm International A tiempo completo{"title": "Customer Support Specialist", "description": "Transforming Transportation with Customer ExcellenceAt CPM International, we're revolutionizing transportation with innovative technology. As a Customer Support Specialist, you'll play a vital role in ensuring our on-demand services meet the highest standards of customer satisfaction.Key...
-
Customer Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Sumup Inc. A tiempo completo{"title": "Customer Support Specialist", "description": "Empower Small Businesses with Exceptional SupportAt SumUp, we believe in empowering small businesses to succeed. As a Customer Support Specialist, you will be the voice of our company, providing outstanding guidance to our Romanian-speaking customers through phone, email, chat, and social media...
-
Customer Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Sumup Inc. A tiempo completo{"title": "Customer Support Specialist", "description": "Empower Small Businesses with Exceptional SupportAt SumUp, we believe in empowering small businesses to succeed. As a Customer Support Specialist, you will be the voice of our company, providing outstanding guidance to our Romanian-speaking customers through phone, email, chat, and social media...
-
Customer Support Specialist
hace 3 días
Barcelona, Barcelona, España Blu Selection A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our team in Barcelona. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and loyalty.Key ResponsibilitiesSupport customers with inquiries related to telecom...
-
Customer Support Specialist
hace 3 días
Barcelona, Barcelona, España Blu Selection A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our team in Barcelona. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and loyalty.Key ResponsibilitiesSupport customers with inquiries related to telecom...
