Customer Service Representative for Fintech Industry
hace 4 semanas
About the Role
As a Customer Service Representative for our Fintech team, you will play a key part in supporting B2B customers in their financial planning journey. Your responsibilities will include providing excellent customer service mainly through email and chat, as well as troubleshooting and innovation to enhance the customer experience. You will also be responsible for handling payment inquiries and improving Trustpilot reviews to boost our company NPS.
Your Responsibilities
- Support B2B customers on their financial planning journey through email, chat, and phone
- Collaborate with colleagues to improve customer experience and troubleshoot issues
- Handle payment inquiries and escalate customer queries as needed
- Improve Trustpilot reviews to enhance company reputation
What We Offer
- Yearly gross salary of €19.200
- Spanish classes
- Great Friday evening drinks
- Fitness bootcamps to stay fit and active
- Mindfulness classes
- Work at a tech startup where you can develop and grow professionally
- Free lunch and breakfast at the office
- An international, close working environment with 24 nationalities
About Us
Blu Selection is a refreshing startup environment based in Valencia, where you can push your professional career forward. We are not outsourcing Customer Service Departments, but co-scaling with start-ups and support. You will benefit from our great atmosphere and chances to grow.
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