Front Desk Ambassador
hace 2 días
AccorHotel is seeking a skilled Receptionist to join our team at Ibis Styles Madrid Airport Valdebebas. As a Receptionist, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth check-in process.
Key Responsibilities:- Guest Welcome and Check-in: Provide a warm and professional welcome to guests, ensuring a seamless check-in experience.
- Reservation Management: Handle reservations through various channels, verifying accuracy and ensuring guest details are up-to-date.
- Room Assignment and Check-out: Assign rooms based on guest preferences and needs, facilitating efficient check-out processes.
- Guest Liaison: Serve as the main point of contact for guests during their stay, addressing requests and concerns in a timely manner.
- Department Coordination: Liaise with housekeeping and other departments to ensure rooms are ready and services are provided according to guest needs.
- Sales and Upselling: Promote hotel services, amenities, and additional offerings to enhance the guest experience and contribute to hotel revenue.
- Complaint Handling: Address guest complaints professionally, resolving issues promptly and efficiently.
In addition to these responsibilities, you will also assist with night shift duties, including securing the hotel, handling the night audit, and preparing the hotel for the next day.
Requirements and QualificationsTo succeed in this role, you must possess excellent communication and interpersonal skills, being able to interact effectively with guests and colleagues alike. You should also be organized and attentive to detail, ensuring that everything is in place for a smooth guest experience.
- Fluency in Spanish and English: Fluency in both languages is required, with additional languages being a plus as we welcome guests from all over the world.
- Flexibility: Willingness to work various shifts, including nights, and adapt to a dynamic work environment as part of the hotel's opening team.
We provide a competitive salary range of €25,000 - €35,000 per year, depending on experience and qualifications. Additionally, you will enjoy benefits such as flexible hours, employee discounts at Accor hotels worldwide, dining perks, and a dynamic team environment.
Ibis Styles is an inclusive company, committed to diversity and inclusion. We celebrate individuality and value every team member for who they are. By joining our team, you will be an integral part of shaping the guest experience and helping us create lasting memories for visitors from around the world.
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