Customer Service Representative
hace 4 semanas
Axalta is a leading coatings company that has remained at the forefront of innovation by continually investing in cutting-edge solutions. We engineer technologies that protect customers' products from various environmental factors and add dimension and beauty with colorful finishes.
Key Responsibilities:- Manage central billing accounting and reconciliation of related receivables.
- Interact with OEMs and distributors for issue notifications and other incidents.
- Manage customer accounts, including invoice creation according to invoicing calendars, and accounts receivable information in SAP.
- Support customer creation process, including SAP settings linked to price commissions.
- Resolve disputes with relevant departments.
- Perform changes related to customer master data requested by the Sales team or reported by the customer.
- Monitor orders delivered to end-users reported by distributors to ensure accurate invoicing.
- Process invoice corrections, price adjustments, and credit returns.
- Understand cash collection process and resolve open credit issues with customers.
- Act as primary customer interface for important external customers, distributors, potential customers, and other roles internal to the business.
- Develop and maintain in-depth knowledge of assigned customers, including roles and responsibilities, internal relationships, and decision makers.
- Interact with broader network of internal Axalta Partners to ensure customer requirements are understood and commitments are met.
- Drive adoption of digital tools like the Webshop at customers and support/reports in case of issues.
- Perform standard Customer and Price and commissions Master Data Maintenance activities following defined procedures and guidelines in SAP and Salesforce.com CRM system.
- Handle rebates and commissions.
- Perform quality control checks and take subsequent corrective actions.
- Follow desk procedures/policies in compliance with SOX, ISO, and other requirements.
- Execute defined controls or maintain documents needed for evidence.
- Provide backup coverage for Junior or Senior CSRs for standard transactions.
- Perform active follow-up on sales versus forecast and interact with Sales and Key account management to get better understanding of variations.
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