Customer Service Representative
hace 6 días
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Inside Sales team, you will be responsible for providing exceptional customer service and support to our clients.
Main Responsibilities:
- Handle customer inquiries and resolve issues in a timely and professional manner.
- Collaborate with Account Managers to provide technical support and share information to offer customers a total Graybar solution.
- Consult with clients to resolve problems and provide support in an efficient and effective manner.
- Participate in training sessions, trade shows, and sales meetings as requested.
- Track stock out items and recommend new stock items.
- Deal with product-related problems such as defective products, returns, and warranty situations.
Requirements:
- Minimum Grade 12 education; a technical background or post-secondary education is considered an asset.
- Broad knowledge of Graybar's products and services, with the ability to effectively present them to customers.
- One to three years of related sales experience is considered an asset.
- Excellent time management and organizational skills.
- Strong relationship-building skills to cultivate and develop customer loyalty.
- Ability to work with all levels of employees and management, both internally and externally.
- Strong customer service and troubleshooting skills.
- Exceptional conflict resolution, negotiation, and objection handling skills.
- Basic mathematical skills.
- Excellent spoken and written communication skills.
- Honesty and integrity.
- Willingness to gain technical knowledge by attending educational workshops and reviewing publications.
- Willingness to go the extra mile.
- Proven proficiency with Microsoft Office products, including Outlook, Excel, Word, and PowerPoint.
What We Offer:
- A competitive compensation and benefits package.
- No evening or weekend shifts.
- Telus Health Virtual Care.
- Cost-shared health and dental benefits.
- Life and AD&D insurance.
- Employee profit-sharing program.
- Long-term disability benefits.
- Group RRSP matching.
- Corporate fitness membership program.
- Employee share purchase program.
- Computer purchase plan.
- Tuition reimbursement program.
- Service awards program.
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