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Customer Service Representative
hace 2 meses
Job Summary
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Coach4Expats. As a key member of our customer support team, you will be responsible for providing exceptional post-sales support and assistance to our clients.
Key Responsibilities:
- Post-Sales Support and Assistance: Respond to customer inquiries and issues related to products and services after the sale, providing quick and effective solutions.
- Proactive Follow-Up: Ensure comprehensive follow-up on all customer inquiries and issues until their final resolution, making follow-up calls to verify customer satisfaction.
- Maximizing Customer Satisfaction: Make reminder and follow-up calls to maximize customer satisfaction, anticipating customer needs and providing service that exceeds expectations.
- Information Management and Continuous Improvement: Update databases with relevant information about customers and their post-sales inquiries, drafting reports and generating insights to identify areas for improvement in post-sales service.
Requirements:
- Languages: Fluency in English is required, with the ability to communicate fluently in two of the following languages: French, German, and/or Dutch.
- Flexibility: Availability to attend our offices during the training period and work in rotating shifts.
- Technical Knowledge: Experience in document management and technological platforms.
- Communication Skills: Excellent oral and written communication skills, with the ability to effectively interact with customers to manage and resolve complaints and claims.
What We Offer:
- Start Date: Flexible start date, with the possibility of adjusting hours between 7 am and 8 pm from Monday to Saturday.
- Work Modality: Initially two-month training period in the office, followed by 50% remote work.
- Flexible Hours: Possibility to adjust hours between 7 am and 8 pm from Monday to Saturday, and part-time work options.
- Professional Growth: Develop your skills in a dynamic and technological environment with opportunities for continuous training.
- Salary and Benefits: Salary: 24k annually for full-time contracts, distributed over 14 payments. For part-time positions, the salary will be adjusted proportionally according to the contract hours.
- Holidays: Enjoy 26 working days of vacation per year, plus 2 extra days for each Spanish public holiday. For part-time positions, holidays will be adjusted proportionally according to the contract hours.
- IT Equipment: We provide a laptop, headphones, and a mouse.
Our Core Values:
- Transparency: We believe in transparent and smooth recruitment processes, providing feedback to candidates.
- Candidate Experience: We strive to provide a perfect blend of automated and humanized recruitment processes, allowing candidates to ask for feedback at any time.
- Talented Pool: We provide our clients with highly qualified, motivated candidates who align with the company's values and leadership style.
- Diversity and Integration: We value awareness of diversity and respect for all differences.
