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Customer Service Representative
hace 2 meses
About the Role:
Axalta is seeking a skilled Customer Service Representative to join our team in Asturias, Spain. As a key member of our customer-facing team, you will be responsible for receiving and processing customer orders, providing service information to external customers, and ensuring customer satisfaction.
Key Responsibilities:
- Develop and maintain in-depth knowledge of assigned customers, including roles, responsibilities, internal relationships, decision-makers, and business models.
- Collaborate with internal Axalta partners to understand and meet customer requirements and commitments.
- Manage all types of customer orders, including complex and export orders, from inquiry to order handling and consignment stock management.
- Process customer complaints and returns according to Complaint Management processes and return policies, ensuring thorough analysis.
- Perform quality control checks, monitor open orders, and ensure timely deliveries to customers.
Requirements:
- Minimum of 2 years in a customer-oriented position.
- Fluent in either French or German languages. English is a must, fluency in Spanish would be a plus.
- Skilled in Microsoft Office and SAP.
- Strong interpersonal skills, good written and verbal communication, and active listening abilities.
About Axalta:
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We've recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
