Customer Service Liaison
hace 1 mes
Customer Service Liaison
At DuPont Group, we are working on sustainable solutions that bring real purpose and value. The W&P EMEA Customer Service Team has its main objective to elevate the Customer Experience. We are seeking a Customer Service Liaison to interface between customers and multiple business and functional partners to deliver exceptional service to customers and profitability to DuPont.
Key Responsibilities:
- Order Receipt & Handling - routine and non-routine customer order activities, including following up on samples, complex order entry, utilizing and following business sales policies, processes, and best practices to ensure high quality service and compliance with SOX throughout the order cycle.
- Anticipation of customer expectations and identification of the best solution or alternative.
- Differentiate between customer requirements and DuPont offer; choose the best/cost-effective solution in line with Business Sales Policies.
- Actively contribute to the business goals, particularly for Customer Service.
Qualifications:
- Preferably a minimum Bachelor's degree.
- Min. 2 years of experience in customer service.
- Good proficiency (written & oral) in English; every other language is an asset.
- Required good command of SAP (P23).
- Experience in SFDC is a plus.
About DuPont Group:
DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
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