Global Service Operations Expert

hace 1 mes


Oviedo, Asturias, España Dupont Group A tiempo completo
Job Description

At DuPont Group, we're working on things that matter. Whether it's providing clean water to millions of people or producing materials for everyday technology devices, we aim to deliver sustainable solutions. Our collaborative spirit and diverse team believe in working together to achieve our goals.

About the Role

We're looking for a Global Service Operations Expert in the Tyvek Garments business. This position reports to the Tyvek EMEA Customer Service Team Leader and serves as an interface between customers and multiple business partners to deliver exceptional service and profitability.

Key Responsibilities:
  • Manage customer orders from initial contact to delivery, ensuring timely and accurate fulfillment.
  • Anticipate customer expectations and identify the best solution or alternative.
  • Differentiate between customer requirements and DuPont offerings, choosing the best or cost-effective solution.
  • Actively contribute to business goals, particularly in Customer Service.
  • Collaborate with internal teams, including SAP, Master Data, Pricing, Logistics, Supply Chain, and Decision Centers.
Requirements:
  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Proven experience in Customer Service, preferably in a multinational corporation.
  • Excellent communication and problem-solving skills.
  • Able to work in a dynamic environment and adapt to changing priorities.
Salary and Benefits:

The estimated annual salary is approximately €60,000 - €80,000, depending on location and experience. Additionally, you'll receive a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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