Customer Service Representative
hace 6 días
**Job Summary:**
The Sales and Service Expert at Graybar will proactively seek out customer needs to sell a solution that provides total customer satisfaction. This position will provide our customers with a high level of service, delivering the highest quality customer care in accordance with corporate objectives and revenue goals.
**Key Responsibilities:**
- Handle incoming and outgoing customer calls in a courteous and professional manner, with a mandate to solicit orders from the existing customer base.
- Coordinate the prompt handling of customer service requests, including order entry, pricing, expediting, billing, order maintenance, credit, and claims.
- Handle written correspondence received from and sent to customers in a timely manner.
- Assist and support Account Managers by providing technical support to customers and end users, as well as sharing information to offer customers a total Graybar solution.
- Consult with clients and customers after a sale to resolve problems and provide support in an efficient and effective manner.
- Provide customer feedback to the Branch Manager in a timely fashion.
- Participate in training sessions, trade shows, branch meetings, and sales meetings as requested.
- Keep management informed of local competition and market conditions.
- Track stock out items and recommend new stock items.
- Deal with product-related problems, such as defective products, returns, and warranty situations.
**Preferred Skills and Experience:**
- Minimum Grade 12 education; however, a technical background or post-secondary education is considered an asset.
- Broad knowledge of the company's products and services, with the ability to effectively present them to Graybar Canada's customers.
- One to three years of related sales experience is considered an asset.
- Excellent time management and organizational skills.
- Strong relationship-building skills to cultivate and develop customer loyalty.
- Ability to work with all levels of employees and management, both internally and externally.
- Strong customer service and troubleshooting skills.
- Exceptional conflict resolution, negotiation, and objection handling skills.
- Basic mathematical skills.
- Excellent spoken and written communication skills.
- Demonstrate honesty and integrity.
- Willingness to gain technical knowledge by attending educational workshops and reviewing publications.
- Willingness to go the extra mile.
- Proven proficiency with Microsoft Office products, including Outlook, Excel, Word, and PowerPoint.
**Benefits:**
- Competitive compensation and benefits package.
- No evening or weekend shifts.
- Telus Health Virtual Care.
- Cost-shared Health and Dental Benefits.
- Life and AD&D Insurance.
- Employee Profit Sharing Program.
- Long Term Disability Benefits.
- Group RRSP Matching.
- Corporate Fitness Membership Program.
- Employee Share Purchase Program.
- Computer Purchase Plan.
- Tuition Reimbursement Program.
- Service Awards Program.
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