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hace 2 meses
Axalta is seeking a Central Billing Specialist to join our team in Asturias, Spain. As a Central Billing Specialist, you will be responsible for managing customer accounts, processing invoices, and resolving disputes.
Key Responsibilities- Central Billing Accounting: Responsible for central billing accounting and reconciliation of related receivables.
- Customer Communication: Interacts with OEM and distributors for notification of issues or other incidents.
- Customer Account Management: Manage customer accounts, including invoice creation according to invoicing calendars, and accounts receivable information in SAP.
- Invoice Data Production: Invoice data production following reporting methods per OEM.
- Customer Creation: Supports customer creation process including SAP settings linked to price commissions.
- Dispute Resolution: Supports dispute resolution with relevant departments.
- Customer Master Data: Performs changes related to customer master data requested by the Sales team or reported by the customer.
- Order Monitoring: Actively monitors orders delivered to end-users reported by distributors to ensure that right quantities and values are invoiced to the OEM and credited to the distributors.
- Invoice Corrections: Process invoice corrections, price adjustments, and credit returns.
- Cash Collection: Understands cash collection process. On request, resolves open credit issues with customers and issues invoice adjustments and other debits / credits.
- Customer Interface: Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.
- Customer Knowledge: Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships / decision makers, understanding the business model.
- Internal Partners: Interacts with broader network of internal Axalta Partners to ensure that the customers' requirements are understood, and commitments are met.
- Digital Tools: Drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues.
- Customer and Price Master Data: Performs standard Customer and Price and commissions Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in CRM system.
- Rebates and Commissions: Handling of rebates and commissions.
- Quality Control: Performs quality control checks and takes subsequent corrective actions.
- Compliance: Follows desk procedures / policies in compliance with SOX, ISO, and other requirements. Executes where defined controls or maintains documents needed for evidence.
- Backup Coverage: Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions.
- Sales Forecasting: Performs active follow-up on sales versus forecast. Interacts with Sales and Key account management to get better understanding of variations.
- Sales Support: Supports Sales by providing detailed input / reports on sales volumes accounts linked to Central billing process upon request.
- Education: Bachelor's degree or equivalent through experience.
- Language Skills: Italian is a plus. Ability to communicate in English and Spanish is a must.
- Experience: Ideally 2 years of experience in a customer service, supply chain or logistics department within an international company.
- Computer Knowledge: Proficient in Word and Excel. Good knowledge of SAP. Ideally experience in working with CRM Tools.
- Skills: Excellent communication skills (verbal and in writing), Customer focused; Detail oriented; Team player.
