Central Billing Specialist
hace 14 horas
About the Role:
Axalta is seeking a skilled Central Billing Specialist to join our team in Asturias, Spain. As a key member of our sales structure, you will act as a primary customer interface, helping field salespeople with various activities and representing our company to assigned customers in their territories.
Key Responsibilities:
- Manage central billing accounting and reconciliation of related receivables.
- Interact with OEMs and distributors for notification of issues or other incidents.
- Manage customer accounts, including invoice creation according to invoicing calendars, and accounts receivable information in SAP.
- Produce invoice data following reporting methods per OEM.
- Support customer creation process, including SAP settings linked to price commissions.
- Resolve disputes with relevant departments.
- Perform changes related to customer master data requested by the Sales team or reported by the customer.
- Monitor orders delivered to end-users reported by distributors to ensure that right quantities and values are invoiced to the OEM and credited to the distributors.
- Process invoice corrections, price adjustments, and credit returns.
- Understand cash collection process and resolve open credit issues with customers and issue invoice adjustments and other debits/credits.
- Act as primary customer interface for important external customers, distributors, potential customers, and other roles internal to the business.
- Develop and maintain in-depth knowledge of assigned customers, including roles and responsibilities, internal relationships, and decision-makers.
- Interact with broader network of internal Axalta Partners to ensure customer requirements are understood and commitments are met.
- Drive adoption of digital tools like the Webshop at our customers and support/report in case of issues.
- Perform standard Customer and Price and commissions Master Data Maintenance activities following defined procedures and guidelines in SAP and CRM system.
- Handle rebates and commissions.
- Perform quality control checks and take subsequent corrective actions.
- Follow desk procedures/policies in compliance with SOX, ISO, and other requirements.
- Provide backup coverage for Junior CSRs or Senior CSRs for standard transactions.
- Follow up on sales versus forecast and interact with Sales and Key account management to get a better understanding of variations.
- Support Sales by providing detailed input/reports on sales volumes accounts linked to Central billing process upon request.
Requirements:
- Education: Bachelor's degree or equivalent through experience.
- Language skills: Italian is a plus. Ability to communicate in English and Spanish is a must.
- Ideally 2 years of experience in a customer service, supply chain, or logistics department within an international company.
- Computer knowledge: Proficient in Word and Excel. Good knowledge of SAP. Ideally experience in working with CRM Tools.
- Skills: Excellent communications skills (verbal and in writing), customer-focused, detailed-oriented, and team player.
About Axalta:
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, serving four end markets, including Refinish, Industrial, Light Vehicle, and Commercial Vehicle, across North America, EMEA, Latin America, and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We've recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
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