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Invoicing & Billing Specialist - Customer Service Representative
hace 2 meses
About Axalta
Axalta is a leading global coatings company that has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
We are a company that values innovation, customer satisfaction, and teamwork. Our mission is to provide high-quality coatings solutions that meet the needs of our customers.
About the Role
We are currently seeking a highly skilled Customer Service Representative - Invoicing & Billing Specialist to join our team at our facility in Asturias, Spain. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers.
Key Responsibilities
- Central Billing Accounting and Reconciliation
Responsible for central billing accounting and reconciliation of related receivables.
Customer InteractionInteracts with OEM and distributors for notification of issues or other incidents.
Customer Account ManagementManage customer accounts, including invoice creation according to invoicing calendars, and accounts receivable information in SAP.
Invoice Data ProductionInvoice data production following reporting methods per OEM.
Customer Creation and SupportSupports customer creation process including SAP settings linked to price commissions.
Dispute ResolutionSupport dispute resolution with relevant departments.
Customer Master Data ManagementPerforms changes related to customer master data requested by the Sales team or reported by the customer.
Order Monitoring and InvoicingActively monitors orders delivered to end-users reported by distributors to ensure that right quantities and values are invoiced to the OEM and credited to the distributors.
Invoice Corrections and AdjustmentsProcess invoice corrections, price adjustments, and credit returns.
Cash Collection and Credit IssuesUnderstands cash collection process. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.
Customer Interface and Relationship ManagementActs as primary customer interface for important external customers, distributors, potential customers, and other roles internal to the business.
Customer Knowledge and AdoptionDevelops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model.
Internal Collaboration and Digital ToolsInteracts with broader network of internal Axalta Partners to ensure that the customers' requirements are understood, and commitments are met.
Quality Control and CompliancePerforms standard Customer and Price and commissions Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in Salesforce.Com CRM system.
Rebates and CommissionsHandling of rebates and commissions.
Quality Control and Corrective ActionsPerforms quality control checks and takes subsequent corrective actions.
Desk Procedures and ComplianceFollows desk procedures/policies in compliance with SOX, ISO, and other requirements.
Backup Coverage and Sales ForecastingExecutes where defined controls or maintains documents needed for evidence.
Active Follow-up and Sales VariationsCan provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions.
Sales Forecasting and VariationsPerforms active follow-up on sales versus forecast. Interacts with Sales and Key account management to get better understanding of variations.
