Central Billing Specialist
hace 5 días
Axalta is a leading coatings company that has remained at the forefront of innovation by continually investing in cutting-edge solutions. We engineer technologies that protect customers' products from various environmental factors and add dimension and beauty with colorful finishes.
Key Responsibilities:- Responsible for central billing accounting and reconciliation of related receivables.
- Interacts with OEMs and distributors for notification of issues or other incidents.
- Manage customer accounts, including invoice creation according to invoicing calendars, and accounts receivable information in SAP.
- Invoice data production following reporting methods per OEM.
- Supports customer creation process including SAP settings linked to price commissions.
- Dispute resolution with relevant departments.
- Performs changes related to customer master data requested by the Sales team or reported by the customer.
- Actively monitors orders delivered to end-users reported by distributors to ensure that right quantities and values are invoiced to the OEM and credited to the distributors.
- Process invoice corrections, price adjustments, and credit returns.
- Understands cash collection process.
- On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.
- Acts as primary customer interface for important external customers, distributors, potential customers, and other roles internal to the business.
- Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model.
- Interacts with broader network of internal Axalta Partners to ensure that the customers' requirements are understood, and commitments are met.
- Drives adoption of digital tools like the Webshop at our customers and supports/reports in case of issues.
- Performs standard Customer and Price and commissions Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in salesforce.com CRM system.
- Handling of rebates and commissions.
- Performs quality control checks and takes subsequent corrective actions.
- Follows desk procedures/policies in compliance with SOX, ISO, and other requirements.
- Executes where defined controls or maintains documents needed for evidence.
- Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions.
- Performs active follow-up on sales versus forecast.
Axalta is a company that values innovation and customer satisfaction. If you are a detail-oriented and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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