Customer Service and Sales Support Specialist

hace 2 meses

Oviedo, Asturias, España Axalta A tiempo completo

**Job Summary**

Axalta is seeking a highly skilled Customer Service and Sales Support Specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Act as a primary point of contact for existing and potential external customers, providing subject matter expertise and resolving customer inquiries.
  • Manage customer service inquiries to ensure requirements are met, including receiving and processing regular and complex orders.
  • Proactively notify customers of late orders due to product availability or transportation issues.
  • Make root cause analysis, solve problems, and process customer complaints and returns, according to the Complaint Management process and return policies.
  • Actively monitor open orders to ensure that deliveries arrive at the customer on time, as committed.
  • Perform quality control checks and take subsequent corrective actions.
  • Ensure quality data integrity and accuracy, including customer master data maintenance, materials, invoicing, inventory management, reconciliation, transfer pricing, etc.
  • Liaise with various internal and external stakeholders, including sales, logistics, supply chain, credit controllers, data management team, carriers, warehouse, and customers.

Requirements:

  • +2 years of experience in a customer-oriented position.
  • Bachelor's degree or equivalent through experience.
  • Native French and fluent English language skills.
  • Computer knowledge: Proficient in Word and Excel. Good knowledge of SAP and valuable in Salesforce.
  • Skills: Problem-solving, analysis, organization, customer focus, active listening and good communication skills, multitasking, oriented to quality and building collaborative relationships.

About Axalta:

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We've recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

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