Field Service Engineer

hace 1 día

Oviedo, Asturias, España Mygwork A tiempo completo
Job Title: Field Service Engineer - Instrumentation Specialist

This is an exceptional opportunity to join our world-class team at Thermo Fisher Scientific Inc. in Basque Country, Spain.

Job Summary:

As a Field Service Engineer, you will play a crucial role in delivering flawless service and support to our laboratory customers.

Key Responsibilities:
  • Deliver high-quality and efficient service and support to our laboratory customers, including installation, preventive maintenance, repair, and qualification of our (Phadia) instrumentation product portfolio.
  • Provide effective support to our users both remotely and face-to-face within agreed timeframes.
  • Diagnose system failures using your knowledge, remote support tools, and log file analysis to determine the most effective resolution.
  • Deliver Basic, Advanced, and Refresher training courses to end-users on our range of instrumentation at the customer laboratory.
  • Provide support to the technical hotline when not attending customer sites.
  • Plan and implement instrumentation, including installation, scheduled preventive maintenance, qualification, relocations, and hardware/software upgrades.
  • Provide remote and on-site support for customers and colleagues outside of the local region, as required.
  • Liaise with LIMS providers and customer IT personnel to establish connections to Phadia laboratory systems.
  • Maintain customer relationships and collaborate with the relevant sales account manager to ensure customer needs are met.
  • Complete service reports in CRM accurately and return them to the customer in a timely manner.
Requirements:
  • Maintain a high level of product knowledge on instruments and assays to enable customer success and share expertise with internal and external customers.
  • Deliver training on assay methods and applications specialist role when required.
  • Support laboratory sales colleagues in developing business opportunities within their regions.
  • Maintain accurate records of spare parts usage, ensuring cost-effective management.
  • Act as the 'voice of the customer' by providing feedback to global product teams on instrument reliability and quality.

This role is an excellent opportunity to work with a world-class team and contribute to the success of our customers.

Please do not contact the recruiter directly.

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