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Customer Service Representative

hace 2 meses

Oviedo, Asturias, España Babel Profiles A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  1. Customer Service: Be the primary point of contact for clients, responding to inquiries, resolving complaints, and providing solutions to meet their needs.
  2. Order Management: Process and monitor customer orders, ensuring timely delivery and meeting commitments.
  3. Communication: Develop and maintain strong relationships with clients, distributors, and other stakeholders through effective communication and issue resolution.
  4. Problem-Solving: Troubleshoot delivery, shipping, and order issues, providing creative solutions to meet client needs.
  5. Team Support: Collaborate with the sales team to provide exceptional customer service and support.
Requirements
  1. Language Skills: Proficient in French and English, with excellent communication skills.
  2. Education: Bachelor's degree or equivalent.
  3. Experience: Proven experience in customer service, order management, logistics, or a related field.
  4. Technical Skills: Knowledge of SAP, Salesforce, or other CRM tools, as well as proficiency in Word and Excel.
  5. Personal Qualities: Organized, adaptable, and able to multitask, with a strong customer-focused service mentality.
What We Offer
  1. Permanent Contract: A stable and secure work environment.
  2. Hybrid Work Model: Flexible working hours and a balance between work and personal life.
  3. Attractive Salary and Benefits: A competitive salary and benefits package, including health insurance and life insurance.
  4. Professional Growth: Opportunities for career advancement and professional development.
  5. International Atmosphere: A dynamic and multicultural work environment.