Customer Support Specialist for Finnish-Speaking Travelers in Barcelona
hace 4 días
Company Overview
">Cross Border Talents is a leading global travel agency with a dynamic team that provides exceptional customer service. We are committed to making travelers' journeys unforgettable.
">Salary and Benefits
">The successful candidate can expect a competitive salary package, tailored to their experience and performance, along with access to exclusive travel discounts and regular team-building events.
">Job Description
">We are seeking a Customer Support Agent who will serve as the first point of contact for Finnish-speaking customers, handling their travel inquiries, bookings, and support needs. The ideal candidate will be able to resolve customer issues efficiently and effectively, ensuring a high level of satisfaction and maintaining a positive customer experience.
">Responsibilities:
">- ">
- Serve as the primary point of contact for Finnish-speaking customers, providing clear and accurate information on travel options, policies, and procedures.">
- Resolve customer issues efficiently and effectively, ensuring a high level of satisfaction and maintaining a positive customer experience.">
- Communicate professionally via phone, email, and chat, providing clear and accurate information on travel options, policies, and procedures.">
- Work closely with internal teams to ensure seamless operations, including coordinating with sales, marketing, and logistics departments.">
- Contribute to improving processes and services by providing feedback on customer interactions and identifying potential areas for enhancement.">
Requirements:
">To be considered for this role, candidates must have:
">- ">
- Native Finnish language skills, with strong communication skills in English (both written and verbal).">
- Previous customer service experience (preferably within a travel agency or similar industry) is highly valued but not required.">
- A genuine enthusiasm for travel and a strong desire to help customers plan their perfect trips.">
- The ability to work well under pressure, manage multiple tasks, and meet deadlines in a fast-paced environment.">
- A friendly, proactive, and solution-oriented mindset, with excellent interpersonal skills.">
- Must already be based in Barcelona, as this is an onsite role and open to locals only.">
Why Join Us?
">This role offers a unique opportunity to work in the heart of Barcelona, one of Europe's most exciting and vibrant cities, with plenty of opportunities to enjoy the local lifestyle while working in a creative and innovative environment.
">As a member of our team, you will have access to exclusive travel discounts, allowing you to explore new destinations and deepen your passion for travel. You will also have the opportunity to grow both personally and professionally in a collaborative culture where your contributions are valued.
">If you are a Finnish-speaking local looking to embark on an exciting new career in travel customer support, we would love to hear from you.
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