German Speaking IT Support Specialist in Barcelona

hace 2 días


Madrid, Madrid, España David Kennedy Recruitment A tiempo completo

About the Company: David Kennedy Recruitment is a leading recruitment agency working with top multinational technology businesses to find exceptional talent. We are currently partnered with a leading BPO business looking for a skilled German-speaking Technical Support Advisor in Barcelona.

Job Overview: As a German-speaking Technical Support Advisor, you will be responsible for providing 1st level IT support to client employees via phone, mail, and chat or via self-service portal. You will work closely with internal teams and external service providers to ensure seamless technical assistance.

Salary: Excellent remuneration package based on experience, skills, and performance, with an estimated salary range of €35,000 - €45,000 per year.

About the Role: The ideal candidate will have a proficient or bilingual level of German and advanced English, with experience in 1st or 2nd level IT support. You should have good IT knowledge, especially of Windows 10, Office 365, and MS Teams, and be able to troubleshoot hardware and software issues. Strong analytical and problem-solving skills are essential, as well as excellent customer service orientation and high sense of responsibility.

Benefits: Full paid training on the company and project, career development programs, specialized courses, and language classes. Dynamic and creative team with a positive and friendly atmosphere. Guidance and tools to reach your full potential. Work schedule: Monday to Sunday from 09 AM - 06 PM (39 hours a week).

Location: The office is located in the centre of Barcelona, offering easy access to public transportation and a vibrant cultural scene.

Requirements: Have a proficient or bilingual level of German and advanced English. Experience in 1st or 2nd level IT support, ideally in a large company environment. Good IT knowledge, especially of Windows 10, Office 365, and MS Teams. Analytical approach to complex issues. Experience in ITSM ticket systems (ideally in ServiceNow). Knowledge of processes according to ITIL V4 good to have. High customer and service orientation and high sense of responsibility. Reliable and systematic way of working. Willing to learn and develop technical and soft skills. High motivation and willingness to work in a global team.

This is an exciting opportunity to join a dynamic team and take your IT career to the next level. Apply now to become a German-speaking Technical Support Advisor in Barcelona



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