German Speaking IT Support Specialist in Barcelona
hace 2 semanas
In Collaboration, we are excited to partner with a renowned multinational technology BPO company in hiring a German-speaking Technical Support Advisor in Barcelona.
Salary:
Competitive salary based on your skills and performance.
Job Description:
This role is for an experienced Technical Support Advisor who can provide exceptional support to client employees via phone, email, chat, or self-service portal, ensuring their systems run smoothly. As a key member of our team, you will work closely with the client's 2nd-level support teams and external service providers to ensure issues are escalated and resolved as needed.
Key Responsibilities:
• Deliver 1st-Level IT Support: Provide top-notch support to client employees via various channels, guaranteeing seamless system operations.
• Resolve Technical Issues: Troubleshoot user systems and peripherals, diagnosing problems with both software and hardware via phone and remote access.
• Monitor Manage Requests: Use the client's ITSM system to categorize, prioritize, and track IT issues and requests, ensuring efficient resolution.
• Knowledge Utilization: Access internal knowledge databases to quickly find solutions and improve the first-contact resolution rate.
Required Skills and Qualifications:
• Language Skills: Proficient to bilingual level of German, with advanced English skills.
• IT Support Experience: Previous 1st or 2nd level IT support experience, ideally within a large corporate environment.
• Technical Knowledge: Familiarity with Windows 10, Office 365, MS Teams, and general troubleshooting of hardware and software.
• Analytical Skills: Ability to approach complex issues logically and analytically.
• ITSM Experience: Hands-on experience with ITSM systems (ServiceNow preferred) and understanding of ITIL V4 processes is a plus.
• Customer Orientation: Strong sense of responsibility and customer service, with a commitment to supporting user needs effectively.
• Global Team Player: High motivation to work and develop within a collaborative, global team environment.
What's in It for You:
• Comprehensive Training: Paid training to get you fully prepared for the role and familiar with the company.
• Career Growth: Access to career development programs, specialized courses, and language classes.
• Vibrant Workplace: Join a dynamic and creative team in a positive, friendly atmosphere.
• Supportive Environment: Tools, resources, and mentorship to reach your full potential.
• Flexible Schedule: Work Monday to Sunday, 09:00 - 18:00 (39 hours per week).
• Prime Location: Work in the heart of Barcelona, surrounded by culture, beaches, and endless opportunities.
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