Lighting Product Support Specialist
hace 5 días
**Job Overview**
We are seeking a skilled Lighting Product Support Specialist to join our team in Lisbon. As a key member of our customer experience team, you will play a vital role in providing top-notch support to customers.
**Salary & Benefits**
The successful candidate can expect a competitive salary of 890€ gross/month (14 months) + up to 100€/month performance bonus + meal vouchers of 7.23€/workday + reimbursement of some transportation costs + private health insurance and dental plan (after six months).
For those living outside Portugal, we offer a generous relocation package including reimbursement of initial flight ticket (up to 400€) after 4 months within the company + 4 months of accommodation in a shared flat provided by the company (rental fee to pay).
**Job Responsibilities**
Your primary responsibilities as a Lighting Product Support Specialist will include:
• Providing exceptional support to customers through phone, email, and social media channels
• Assisting users with Pre-Sales, general inquiries, and technical support issues
• Adapting the brand's voice and tone for interactions on various channels
• Ensuring excellent customer satisfaction through friendly and appropriate responses
• Working collaboratively in a multicultural team environment
**Required Skills & Qualifications**
To succeed in this role, you will need:
• Proficiency in French as a native speaker
• Good level of English proficiency
• Ability to work in a fast-paced environment
• Motivation and commitment to delivering high-quality results
• Previous experience in customer service or sales is a plus
**What We Offer**
In addition to a competitive salary and benefits, we offer:
• Opportunity to work with some of the biggest brands in the industry
• Fully paid training and professional development
• Career evolution opportunities in a multicultural and international environment
• Chance to collaborate with a dynamic and challenging team
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