Renewable Energy Technical Support Specialist
hace 2 días
**Unlock a Rewarding Career in Renewable Energy Support**
We are seeking a skilled Renewable Energy Technical Support Specialist to join our team at TTEC. This is an exciting opportunity to work with cutting-edge technology and make a real difference in the lives of customers.
About the Role:
In this role, you will provide technical support to field engineers, technicians, and product support personnel involved in diagnosing, troubleshooting, and repairing renewable energy systems. You will assist sellers and homeowners during and after system installation and commissioning. Your expertise will be essential in troubleshooting issues related to installations remotely via phone, email, and live chat. You will also document all customer interactions in our Customer Relations Management System and ensure follow-up until cases are resolved.
Your Key Responsibilities:
- Provide technical support to field engineers, technicians, and product support personnel
- Assist sellers and homeowners during and after system installation and commissioning
- Troubleshoot issues related to installations remotely via phone, email, and live chat
- Document all customer interactions in our Customer Relations Management System
What We Offer:
We offer a competitive base salary of $65,000 per year, plus performance-based opportunities. Our comprehensive benefits package includes PTO, tuition reimbursement, health and wellness incentives, and more. As a valued member of our team, you can expect supportive career development, an inclusive culture, and a global community of lifelong learners guided by our company values.
Requirements:
To succeed in this role, you should have prior experience in Technical Support, Electronics, or electrical support. You must be able to read, write, and speak in French and English. Strong problem-solving skills, attention to detail, and excellent communication skills are essential. If you're passionate about technology, renewable energy, and helping others, we encourage you to apply.
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