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Senior Customer Practice Manager
hace 2 meses
We are seeking a highly skilled Senior Customer Practice Manager to join our team at myGwork. As a trusted advisor to our customers, you will be responsible for leading and supporting significant customer programs during the solution and pursuit stages.
Key Responsibilities- Customer Engagement: Collaborate with AWS sales and partner teams to develop strong customer and partner relationships, driving business growth and AWS adoption in a geographic territory or for a named set of customers.
- Strategic Thinking: Assess customer marketplace circumstances, organizational readiness, and C-level sponsor willingness to initiate conversations that lead to broader strategic transformation programs, constructing large programs that include multiple engagement services.
- Customer Advocacy: Identify and develop specific opportunities and related business cases, shaping deals, including estimations and deal pricing, and negotiating contracts.
- Cloud Transformation: Develop long-term cloud strategies with customers, identify and develop specific opportunities and supporting business cases, manage issues and risks, and oversee delivery of projects in accounts, ensuring high-quality delivery.
- Commercial Relationship Management: Plan and implement project portfolios, including budget and deliverables responsibilities, and execute contracts as a single point of contact for customer executives, developing deep and trustful relations.
- Business Development: Educate customers on AWS services and translate those into a clear business value proposition, and work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps.
- 7+ years of external or internal customer-facing, complex, and large-scale project management experience.
- Business development experience, including multi-year, multiple service offering proposals resulting in contracts with >$5M total contract value.
- Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion.
- Experience assessing customer C-Level willingness to initiate conversations that lead to broader strategic transformation programs.
- Vertical industry sales and delivery experience of cloud services and solutions.
- Experience managing and delivering large-scale enterprise IT projects.
- Evidence of growth in and achievement of professional services sales and delivery goals and targets.
- Senior-level executive engagement, relationship management, and advisory experience.
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